Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,156 Reviews)
Rating breakdown 2,156 reviews
5 Stars
1,601
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,435 out of
1,580)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Don’t even think about it
on May 6, 2023
Posted by: Unhappy
from Delaware
Three weeks old - sauce boiled over on a rapid boil burner and pitted the cook top. NOT covered under warranty. So, it’s gonna cost me half of what I paid for the whole unit to replace the top. Horrible design. Horrible warranty. Will NEVER buy a Samsung product again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 12, 2023
Good day,
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 48-50 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us.
Have a great day.
-John
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 48-50 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Must BUY!
on May 6, 2023
Posted by: Kiandre
from LaPlace, Louisiana
[This review was collected as part of a promotion.] It's exactly as described and an extremely beautiful range,
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good, still trying to understand
on May 3, 2023
Posted by: Queenathome
from San Diego, CA
[This review was collected as part of a promotion.] Got it a few months ago. In service on April 9th. Still trying to understand the different burners. Love the air fryer in it.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on May 3, 2023
Posted by: Dizzydee
from Effingham SC
[This review was collected as part of a promotion.] Got this range in December 2022 and we really love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Should be 4.5 Stars
on May 3, 2023
Posted by: loveidaho
from Star Idaho
[This review was collected as part of a promotion.] Nothing is perfect. Range is as advertised. The alert/buzzer/notification sounds are very irritating. Heats very quickly, top and oven, must get used to that. FYI. if installed under a microwave I would install a range hood extension to collect the grease and debris from range top cooking.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the connectivity
on May 2, 2023
Posted by: g67lan
from Atlanta, GA
[This review was collected as part of a promotion.] So far we are loving our Samsung range. Only thing is there are no choices for the timers, the music that it plays can get on your nerves at times. Also the chasis seems to be a little fragile, hopefully we won't damage it. Other than that we like our choice.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on May 2, 2023
Posted by: Delilah
from Florida
[This review was collected as part of a promotion.] I build my new home and i absolutely love my Samsung stove with air fryer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features, precise heat management.
on May 2, 2023
Posted by: evivbulgroz
from Los Angeles, CA
[This review was collected as part of a promotion.] This is the best stove I have ever had. What an improvement over the basic rental place gas stove or stovetop. I really love the heat management with true simmer functions and very powerful flame. The oven works very nicely as well. This oven is internet-connected as well, a feature which I did not particularly care for, but has turned quite useful, with the ovem notifying my phone when it reaches temperature
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US