Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Love my stove!
on January 30, 2023
Posted by: PaoV
from Los Angeles
[This review was collected as part of a promotion.] I bought this in October 2022 but I love it! I will say it's hard to clean, needs to be cleaned after every other use yo keep it looking brand new. I did read online that using the cleaning function isn't recommended so I won't try that, but overall I love the functionality of the burners and the over itself!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and many useful features.
on January 30, 2023
Posted by: ArgrnKing
[This review was collected as part of a promotion.] Air Fry and Rapid Boil are the best! Looks great and heats up quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Didn't know what I was missing out on!
on January 30, 2023
Posted by: Trobtheone
from Tampa, FL
[This review was collected as part of a promotion.] I've had this stove now for about 3 months and I love it. The ability to air fry in it and set a timer along with is fantastic. In general being able to set a timer and have the stove cut off is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range
on January 30, 2023
Posted by: Jordashae
from Post Falls, ID
[This review was collected as part of a promotion.] We have owned this range for 4 months, and have yet to have a major problem with it. The timer button sensitivity has something to be desired when baking a turkey or something else that is moist, the steam comes in front of the oven control panel and the timer button wont work or shut off properly. Other then that is hasn't had an issues. LOVE the air fry feature. Cooks hamburgers amazingly. It is easy to clean, so it makes it worth using the air fry for messing foods.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Oven
on January 30, 2023
Posted by: Cris
from Bear, DE
[This review was collected as part of a promotion.] I replaced my ancient stovetop and oven with this and its beyond nice having an actual working oven
Written by a customer while visiting Samsung US
Customer Rating
3
Front
on January 30, 2023
Posted by: Meebs77
from Georgia
[This review was collected as part of a promotion.] The front eye on the left doesn't heat up properly.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, February 6, 2023
We understand the significance of having a range with burners heating properly, Meebs77. Let us help with your Samsung unit.
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. I have provided the links below for more information.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
How to use your Samsung electric range or cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
You may also refer to page 53 of the user manual for other solutions when the cooktop does not cook fast enough.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145420512) to help our team pull up your information when you message us.
Thank you!
-Angelica
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. I have provided the links below for more information.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
How to use your Samsung electric range or cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
You may also refer to page 53 of the user manual for other solutions when the cooktop does not cook fast enough.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145420512) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
A lot functionalities with some drawbacks
on January 31, 2023
Posted by: Sanjuro
[This review was collected as part of a promotion.] Compared to other brands' range at similar price range, it offers many extra functionalities such as bread proof, air fry, etc..
However, the glass top is less easy to maintain clean compared to my previous LG glass top.
Also during baking, the oven fan would start intermittently despite it's not in "air-fry" mode, which results in drier bread.
However, the glass top is less easy to maintain clean compared to my previous LG glass top.
Also during baking, the oven fan would start intermittently despite it's not in "air-fry" mode, which results in drier bread.
Response from Samsung USBy Leo, Samsung Care, February 6, 2023
Hi Sanjuro,
We appreciate your review of this Samsung range model about its baking operation and its glass cooktop.
We wish to help in making it easier for you to clean the glass cooktop. Please click on the link below for assistance.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
When convection bake is utilized, the convection fan will intermittently turn off and on for performance reasons.
If you feel that convection baking makes your bread drier, you may prefer to use conventional baking. I have shared this model's user manual below. Please turn to page 28 for the location of the button of bake and page 32 for the steps in using the feature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145423645 to help our team pull up your information.
Leo
We appreciate your review of this Samsung range model about its baking operation and its glass cooktop.
We wish to help in making it easier for you to clean the glass cooktop. Please click on the link below for assistance.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
When convection bake is utilized, the convection fan will intermittently turn off and on for performance reasons.
If you feel that convection baking makes your bread drier, you may prefer to use conventional baking. I have shared this model's user manual below. Please turn to page 28 for the location of the button of bake and page 32 for the steps in using the feature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145423645 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Steam Clean for the win
on February 1, 2023
Posted by: Jill
from Nampa, ID
[This review was collected as part of a promotion.] We bought our range 6 months ago. The keypad/buttons stuck since day one, this was repaired under warranty with minimal issues. Now that the keypad functions properly, I have no complaints. My wife and I chose this range as my wife wanted the air fryer and I wanted the steam clean option. The steam clean option works fairly well. I found if I ran it 4-5 times back to back and my oven was almost perfectly clean.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US