Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,156 Reviews)
Rating breakdown 2,156 reviews
5 Stars
1,601
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,435 out of
1,580)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
New
on July 15, 2023
Posted by: Lovenfla
Great oven, slow cooktop, takes a long time to heat up
Response from Samsung USBy SEA Care, April 4, 2024
Hi there,
We are committed to improving the performance of your range. Let us help you with its cooktop.
If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips.
The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"):
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us.
Have a great day.
-John
We are committed to improving the performance of your range. Let us help you with its cooktop.
If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips.
The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"):
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest stove EVER!
on July 14, 2023
Posted by: butterflygamma
from Montgomery, AL
[This review was collected as part of a promotion.] The features on this stove added up to it being my dream stove. From the fifth burner with the optional griddle to the convection and air fry features, it did not disappoint! I especially liked the ability to proof bread and the dehydrator, which we used to make beef and turkey jerky. The fact that it sings to you to let you know the preheat temperature had been reached was adorable and loud enough to hear in other rooms of the house. Wi-Fi features let me inow on my TV when the oven was finished (along with a song!).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range with many extras.
on July 12, 2023
Posted by: malouinrl
from Panama City Beach, Florida
[This review was collected as part of a promotion.] Purchased this Samsung range a month ago and have been very satisfied with its performance to date. Setting the clock can be tricky between 12-hour and 24-hour clock. Exceptionally nice looking appliance.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung never let's down
on July 12, 2023
Posted by: Pop64
from Old Bridge, NJ
[This review was collected as part of a promotion.] I bought this Samsung range because we already had a Samsung fridge that we love. The range met all expectations from ascetic to functionality, as well as bells and whistles. The wife and I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on July 11, 2023
Posted by: silkaj
from Pierre SD
[This review was collected as part of a promotion.] Love all the great features. Has air fry and dehydrate. Also love the quick boil feature!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The good, the bad, and the ugly
on July 11, 2023
Posted by: Tennessuga
from Los Angeles, CA
[This review was collected as part of a promotion.] Love the 5 assorted-sized burners. The stainless steel panel on top is cheap and cheesy. Kinda wavey. Don't really understand the wi-fi connection but might be nice when traveling and have the thought, "....did I turn off the stove?"
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy Leo, Samsung Care, July 17, 2023
Greetings!
We are glad to hear that you love the burners in this Samsung range.
Thanks for sending over a photo of the Samsung range's control panel. It does appear to be wavy because of the stainless steel finish (an optical illusion that is caused by buffing the finish). To ensure that the control panel isn't wavy, you can take something that is straight like a ruler, and put it on the control panel. Let us know if it is not straight and is wavy.
You can remotely control the oven of the range when using the SmartThings app from a Smart handheld device (smartphone, tablet, and the like). I have listed some of what can be accomplished remotely below.
• Turn the oven off remotely.
• Monitor the current temperature and reset the
probe setting. (For some available models.)
Steps to connect your oven to the SmartThings app, please visit this model's user manual link shared below and turn to page 34.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance with this range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146026786 to help our team pull up your information.
Leo
We are glad to hear that you love the burners in this Samsung range.
Thanks for sending over a photo of the Samsung range's control panel. It does appear to be wavy because of the stainless steel finish (an optical illusion that is caused by buffing the finish). To ensure that the control panel isn't wavy, you can take something that is straight like a ruler, and put it on the control panel. Let us know if it is not straight and is wavy.
You can remotely control the oven of the range when using the SmartThings app from a Smart handheld device (smartphone, tablet, and the like). I have listed some of what can be accomplished remotely below.
• Turn the oven off remotely.
• Monitor the current temperature and reset the
probe setting. (For some available models.)
Steps to connect your oven to the SmartThings app, please visit this model's user manual link shared below and turn to page 34.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance with this range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146026786 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on July 11, 2023
Posted by: Elv1208
from Galt, CA
[This review was collected as part of a promotion.] Heats quickly and easy to clean. Nice design and easy setup
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the wife option!
on July 10, 2023
Posted by: Stevieknees
[This review was collected as part of a promotion.] Bought my first home and bought this product along with a microwave dishwasher and fridge. Couldn’t be happier!
Written by a customer while visiting Samsung US