Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,156 Reviews)
Rating breakdown 2,156 reviews
5 Stars
1,601
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,435 out of
1,580)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Great but…..
on July 28, 2023
Posted by: Steakguy
from Pompano Beach, FL
[This review was collected as part of a promotion.] I bought this as a combo . Really like it but can’t give it 5 stars mostly because I can’t get it connected to my Wifi and smartthings Samsung IOT system. I have called support but they worked with me for a while and got disconnected a couple of times and I keep getting the same error every time I attempt. It seems to be a much better range than it replaced for sure. I have been in IT support for many years and bring datacenter systems online every day and can get everything I need working with my WIFI network. Just not this simple device.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Temperature drop and now oven isn't working
on July 27, 2023
Posted by: Nothappycamper
We bought this two years ago. It seems that opening up the oven for less than a minute can bring the temperature from 400 to 325 or less in less than a minute. Today I prepped the meal, including making scratch bisquits turned the oven while I was making the bisquits and it was only at 175. This takes a long time to heat up. After 20 minutes and it's still at 175 i open up the oven and it's cold. The gas cooktop was working. I was able to get the Hi/Low Broil to work, but the oven doesn't work. The issue with losing heat just to open and look inside and it dropped over 100 degrees has been since the beginning.
Response from Samsung USBy Ernest, Customer care, August 1, 2023
Greetings,
We completely understand how this experience affected you. Let's get you assisted right away.
Here's a link to help you check your oven's performance and maintain its heat. Please choose the scenario that fits your situation and follow the instruction to get the best results.
Oven temperature issue:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance with the range oven, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146090373) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We completely understand how this experience affected you. Let's get you assisted right away.
Here's a link to help you check your oven's performance and maintain its heat. Please choose the scenario that fits your situation and follow the instruction to get the best results.
Oven temperature issue:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance with the range oven, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146090373) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Very poor performance. Worst range I've owned.
on July 24, 2023
Posted by: Nunyabizness
Very poor performance. The cooktop elements do not maintain consistent heat output. Set it to high and it barely comes on initially. After a few minutes, it goes to full power...when you reduce the power to half or below...it takes a minute or two to get to that level. Then it will randomly heat back up and back down.
It usually takes 3 tries to get the oven temperature set as the keypad fails to accept input until I cancel the setting and try again.
It usually takes 3 tries to get the oven temperature set as the keypad fails to accept input until I cancel the setting and try again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 28, 2023
Hello,
We understand the significance of having a range that performs accurately. Let us help.
Below is the link to troubleshooting steps to correct the electric range's performance.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have included another link to troubleshoot the control panel that does not respond.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
You may also check the user manual for other recommended actions in correcting the range's performance. Turn to pages 53-54.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146077423) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the significance of having a range that performs accurately. Let us help.
Below is the link to troubleshooting steps to correct the electric range's performance.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have included another link to troubleshoot the control panel that does not respond.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
You may also check the user manual for other recommended actions in correcting the range's performance. Turn to pages 53-54.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146077423) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Digital nightmare.
on July 23, 2023
Posted by: Dave
from Iowa
only 2 years old and the electronics are going crazy. Switching to all the different selections without us doing anything. Now the over turns off as its heating up. Guess you just can't buy good stuff anymore if it can't last 2 years. And of course out of warranty so to repair is on us. Might just get rid of it and buy another brand. Won't buy a Samsung again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Chrystel, SEA Care, September 29, 2023
We value with utmost importance the experience you shared about the range. We'll be happy to take care of this right away, Dave.
To help you rectify the range's performance, I've shared this guide for steps to take.
Samsung range won't stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146348318, to help our team pull up your information.
Have a great day!
^Chrystel
To help you rectify the range's performance, I've shared this guide for steps to take.
Samsung range won't stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146348318, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dissapointed
on July 21, 2023
Posted by: LabXracerX
from Byron Center, Michigan
I bought the oven 2 years ago because I wanted to match all the appliances and Samsung was suppose to be high quality. The pilots get gas and starts normal, but the oven is not starting or warming. No error codes, just nothing and only two years old. After matching all appliances to Samsung brand, all have their own issues. The dishwasher was also replaced in the beginning and the current randomly leaks. I miss my old non-Samsung appliances, at least they worked.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 26, 2023
Hello,
The experience is different from what we expect from our customers. We're ready to assist with your appliances.
Below is a link with troubleshooting steps to try when the oven does not turn on. It also includes another resource to check if the oven does not heat.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may also refer to the user manual for other recommended actions when the oven is not turning on, and the temperature is too cold. See page 46.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Lastly, we want to share a link to troubleshoot a leaking dishwasher. It also contains another guide about leveling the dishwasher, which we suggest checking too.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146066956) to help our team pull up your information when you message us.
Thank you.
-Angelica
The experience is different from what we expect from our customers. We're ready to assist with your appliances.
Below is a link with troubleshooting steps to try when the oven does not turn on. It also includes another resource to check if the oven does not heat.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may also refer to the user manual for other recommended actions when the oven is not turning on, and the temperature is too cold. See page 46.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Lastly, we want to share a link to troubleshoot a leaking dishwasher. It also contains another guide about leveling the dishwasher, which we suggest checking too.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146066956) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
great range, BUT...
on July 19, 2023
Posted by: Carla
from Bristol, Tn
[This review was collected as part of a promotion.] This rating would be a 5 star if it weren't for the single reason that some features must be accessed with a smartphone. It's a range. Why do I need a phone to turn the light on... I don't get it.
Features
3
Performance
5
Design
4
Value
4
Response from Samsung USBy Angelica, Samsung Care, July 24, 2023
We want to make your experience even better, Carla. Let us assist with your Samsung range.
Your range has built-in Wi-Fi, which you can use with the Smart Control feature in the SmartThings app to monitor and control the appliance remotely.
We have provided a link below with information about connecting and using your range with the SmartThings app.
Connect and use your Samsung range with SmartThings:
https://www.samsung.com/us/support/answer/ANS00049148/
You may also refer to the user manual to learn more about the Smart control on your Samsung range. See pages 34-36.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146054754) to help our team pull up your information when you message us.
Thank you.
-Angelica
Your range has built-in Wi-Fi, which you can use with the Smart Control feature in the SmartThings app to monitor and control the appliance remotely.
We have provided a link below with information about connecting and using your range with the SmartThings app.
Connect and use your Samsung range with SmartThings:
https://www.samsung.com/us/support/answer/ANS00049148/
You may also refer to the user manual to learn more about the Smart control on your Samsung range. See pages 34-36.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146054754) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
BAD
on July 18, 2023
Posted by: ADIALLO
from 19032
THE GLASS NO GOOD AT ALL .WESTIN MORNEY, IF THEY HAVE 0 I WILL GIVE -1
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 24, 2023
Hi ADIALLO,
We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146054514 to help our team pull up your information.
Leo
We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146054514 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful stove
on July 17, 2023
Posted by: Dave
from Palm Springs, CA
[This review was collected as part of a promotion.] Purchased several weeks ago and find it very easy to use. Especially love the advanced baking capabilities and the ease of using the app.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US