Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,103 Reviews)
Rating breakdown 2,103 reviews
5 Stars
1,571
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,413 out of
1,548)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Range with Airfryer
on January 18, 2023
Posted by: KevinP
from Abi, TX
[This review was collected as part of a promotion.] The range works, however, it has it quirks. The warming center is glitchy and is often turned on when anything steam gets near the control panel. Setting oven temp is glitchy as the control panel will freeze, making you cancel the temp input to start over.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel Mae, Samsung Care, January 24, 2023
We aim to serve our customers with good quality products, KevinP. Let's have your range operational at its optimal performance.
The display on your oven is intended to light up only the functions you need at any particular moment. If there is an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again. Learn more from these details.
Samsung range panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
How to use your Samsung electric range or cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
I have shared the model's user manual to activate the "Oven lock" feature to avoid being activated accidentally. Turn to page 28 for your reference:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375616, to help our team pull up your information.
Have a great day!
^Chrystel
The display on your oven is intended to light up only the functions you need at any particular moment. If there is an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again. Learn more from these details.
Samsung range panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
How to use your Samsung electric range or cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
I have shared the model's user manual to activate the "Oven lock" feature to avoid being activated accidentally. Turn to page 28 for your reference:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375616, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on January 18, 2023
Posted by: Shelia
from Boomer, NC
[This review was collected as part of a promotion.] Switched from electric to gas and absolutely love it. I love how everything heats up so quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Range
on January 18, 2023
Posted by: Just ok
from Southern Illinois
[This review was collected as part of a promotion.] I purchased the range three months ago, The front right burner doesn't burner evenly. The amout that I paid for the range, the airfryer oven should come with an airfryer pan.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, January 24, 2023
Hi There,
We appreciate your purchase with the range. We've shared some tips to increase the burner's flame.
Seeing something strange happening on your gas stove, cooktop or range can be serious, but fortunately, the explanation is simple and easily corrected in most situations. Learn more from these details.
The flame temperature on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
I have shared the model's user manual for more helpful information. Turn to page 45 under "The burners do not burn evenly" for your reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145378224, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Range is great but buttons glitchy
on January 19, 2023
Posted by: Sahara Sandstorm
from Superior, WI
[This review was collected as part of a promotion.] Love the range and all it’s features and the oven preheats super quick. At times all the buttons are glitchy and don’t work when pressed and you have to Camacho everything and start over.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
What I wanted
on January 19, 2023
Posted by: Patches55
from Grove City Pennsylvania
[This review was collected as part of a promotion.] I bought this week before Thanksgiving and was blown away how it cooked everything. We have used the air fryer and baking my cookies for Christmas took no time at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range and Features
on January 20, 2023
Posted by: rspecky
from Belvidere NJ
[This review was collected as part of a promotion.] We bought this range about a month ago and we never looked back. This range is excellent for heating faster and the air fryer is such a time saver, from fish to turkey breast it does it all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AVery Good Range BUT .....
on January 20, 2023
Posted by: Tony C
from Rockville, MD
[This review was collected as part of a promotion.] The range works fine but, you have to turn the knobs backwards. I mean to turn on a burner you turn the knob Counter clock wise!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love WiFi on a ranfe
on January 21, 2023
Posted by: Michael Dunbar
from Jacksonville Florida
[This review was collected as part of a promotion.] Haven't had a new range since 2014 and I'm kicking myself for not getting a Samsung earlier now I'm ready to change the rest of my appliances
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US