Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,410 out of
1,545)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Looks nice but isn't awesome
on November 22, 2022
Posted by: DuckweedDiva
from Melbourne, Florida
It doesn't hold temperature well and is generally cooler than it is set to be. The burners take a very long time to heat up compared to our previous range of another brand. It looks nice but I am not overly impressed with how it works.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel Mae, Samsung Care, November 28, 2022
Your review keeps us on track, DuckweedDiva. Let's make your cooking experience the best!
To rectify the oven's temperature, please refer to this guide below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
This additional link will help correct the burner's temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145189888, to help our team pull up your information.
Have a great day.
^Chrystel
To rectify the oven's temperature, please refer to this guide below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
This additional link will help correct the burner's temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145189888, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great features and looks great
on November 22, 2022
Posted by: Samsung fan
from Philadelphia
[This review was collected as part of a promotion.] It's been three months and working great, nice design and elegant look
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Had a bad experience
on November 25, 2022
Posted by: Fcap14
We have a new air fryer range. We like the range a lot. There is plenty of room on the cook top and heats food rapidly. The thing that upset us the most, was cooking a turkey on air fry. It is advertised that you can fry one. Besides filing the house with smoke, it covered the inside of the oven with a layer of grease. Wait it gets better, now you have to clean the oven. The house gets filled again with smoke. DO NOT FRY A TURKEY IN THE OVEN.
Response from Samsung USBy Chrystel Mae, Samsung Care, November 30, 2022
We want you to be satisfied with what you paid for your range, Fcap14. We recommend following the links below to maximize your cooking experience with the unit.
You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below.
Properly air fry a turkey in your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089762/
To help minimize the smoke coming out from the oven, kindly utilize this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
To clean your Samsung oven the best way, please refer to the shared links:
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also watch our youtube videos for tips on using the Self and Steam Clean features:
https://www.youtube.com/watch?v=CO3md9_f9FI
https://www.youtube.com/watch?v=DW1IWgIWhF8
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145199385, to help our team pull up your information.
Have a great day.
^Chrystel
You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below.
Properly air fry a turkey in your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089762/
To help minimize the smoke coming out from the oven, kindly utilize this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
To clean your Samsung oven the best way, please refer to the shared links:
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also watch our youtube videos for tips on using the Self and Steam Clean features:
https://www.youtube.com/watch?v=CO3md9_f9FI
https://www.youtube.com/watch?v=DW1IWgIWhF8
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145199385, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love this stove!
on November 26, 2022
Posted by: Bzueno
from New Holland PA
[This review was collected as part of a promotion.] Beautiful and sleek. Tons of awesome features I can't wait to learn how to use! Very spacious in the inside. Love that the dual burners are different sizes. .Allows for more stovetop options!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on November 27, 2022
Posted by: Dricka
from Miami Florida
[This review was collected as part of a promotion.] I’m in love with this stove. I’m an app geek lol the fact it’s wifi, is a plus. Then it has a airfryer, I been wanting one of those FORVER in a day. So I got an all in one now. I was told Samsung not good for stoves
Thank god, I always have my own mind. You can’t go wrong with this stove. Self clean and steam clean. Man I could write a book about all the features I prefer to stop it here. Please go get you one.
Thank god, I always have my own mind. You can’t go wrong with this stove. Self clean and steam clean. Man I could write a book about all the features I prefer to stop it here. Please go get you one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features!!
on November 30, 2022
Posted by: Bean
from SLC, UT
I bought this almost a week ago and I absolutely Love it!!! With Rapid boil, I was able to boil cold water so much faster than ever before! Faster than my electric tea kettle. The WiFi/Bluetooth functions are so helpful. I can set the time and temp from upstairs and still be able to check the timer on my phone, rather than running back downstairs to see if it’s ready. I highly recommend this range!!!
I received some compensation but it did not sway my review in any way.
I received some compensation but it did not sway my review in any way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Offers Everything We Nee
on November 30, 2022
Posted by: MikeB
from Delray Beach, FL
[This review was collected as part of a promotion.] Have been using the new range for about a month now and am completely satisfied with the purchase. The unit looks good and offers all the features we need, including convection, air fry and griddle. It is easy to keep clean and is well made.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on November 30, 2022
Posted by: Miami
from Miami, Fl
[This review was collected as part of a promotion.] Excellent range , the hidrate is wonderful . I like so much
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US