Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
BROKE AFTER LESS THAN 3 Months
on September 26, 2023
Posted by: CoffeeConsumer
from Kona, Hawaii
I purchased this item brand new on June 23rd, 2023. It was working great until this afternoon. I turned on the air fry option, and it stopped working. The clock turned off, the buttons stopped working, and the oven light and fan stayed on. The oven locked, and nothing worked. I tried the breaker, the oven came back on the same, none of the buttons worked, and the fan and light were still on. I chatted with support, they were not able to help and claimed the warranty was out when it wasn't. They also asked several of the same question multiple times after it had been answered. It seemed like the person was in multiple conversations at once.... would not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 29, 2023
Hi there,
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing is good about it
on September 26, 2023
Posted by: Trash
[This review was collected as part of a promotion.] I hate it
Worst stove ever
I hate it
Worat stove ever the air fryer suchs
Worst stove ever
I hate it
Worat stove ever the air fryer suchs
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 28, 2023
Hi there,
We can feel the difficulty you're going through with your range. Let's help you out with this.
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146340428, to help our team pull up your information.
Have a great day!
^Chrystel
We can feel the difficulty you're going through with your range. Let's help you out with this.
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146340428, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
I love all of the features.
on September 24, 2023
Posted by: Gail B
from Benton, AR
[This review was collected as part of a promotion.] I love my new stove. It has loads of options, Air fryer, convection oven and conventional oven. We bought this stove about 2 weeks ago. It has been a pleasure to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could have been better
on September 23, 2023
Posted by: Changma
[This review was collected as part of a promotion.] Love the way it cooks, but…hate the instructions (it’s easier to set from my phone) AND the fact that it’s advertised as including an air fryer but does not include the air fryer pan, and the pan is on back order seriously makes this one annoying item.
Response from Samsung USBy Chrystel, SEA Care, September 26, 2023
Greetings,
How you feel about the range is understandable. Let's get this taken care of, Changma.
The air fry tray should've been included upon purchasing this range model.
We would love to speak to you directly to discuss this further for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333281, to help our team pull up your information.
Have a great day!
^Chrystel
How you feel about the range is understandable. Let's get this taken care of, Changma.
The air fry tray should've been included upon purchasing this range model.
We would love to speak to you directly to discuss this further for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333281, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love my stove
on September 23, 2023
Posted by: Ronnie23
from Washington, DC
[This review was collected as part of a promotion.] I love my stove, this is my first gas & electric stove and it is so easy to use!! Highly recommend!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on September 23, 2023
Posted by: JENN83
from Arkansas
[This review was collected as part of a promotion.] Love this stove! I love this stove and its features, I still haven't used the air fryer option yet! But will soon! Definitely worth the money
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on September 23, 2023
Posted by: Ahmet
from Chicago, Il
[This review was collected as part of a promotion.] Had this oven for years, works great. The plate in the middle is really useful for heating things or even roasting somethings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The build in air fryer if the best thing!
on September 22, 2023
Posted by: Gussbuss
from California
[This review was collected as part of a promotion.] Best stove I’ve ever had very easy to clean and looks amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US