Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
This stove is amazing!
on September 7, 2024
Posted by: Mercy0001
from Fort Worth
[This review was collected as part of a promotion.] I was skeptical about the knobs however, they are pinch push then turn which is complicated for little hands..I'm definitely at ease now and the fact it has the smart things app! Whoa. Anytime a burner is turned on or stove I get a notification straight to my phone. I can even set the oven from my phone! This is a total game changer as a mom of 6+ kiddos. Life gets busy and anything to make the hustle and bustle easier is so worth it. The oven also has many features but air fry is a huge one for my home. As a large family getting to air fry right in the oven helps to make food all at once instead of in batches with a counter top air fryer. The sleek modern design and the ease of use leaves me thinking I waited to long to upgrade my previous range. We have already been baking up alot of goodies. The oven bakes so evenly and the burners heat up quickly. Boiling pasta takes a shorter time I've noticed. The three size burner is so awesome. You can choose which size you need and i absolutely love that feature. Truly, you can't go wrong with this range.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent features!!
on September 9, 2024
Posted by: Anonymous
from Pompano Beach, Florida
[This review was collected as part of a promotion.] This range was the best appliance I’ve ever had. Silent and very efficient!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on September 9, 2024
Posted by: Kathy
[This review was collected as part of a promotion.] Haven’t used too much. Wished i had full control of all wifi features
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Stove
on September 9, 2024
Posted by: My Tavares range
[This review was collected as part of a promotion.] The touch pad doesn't work well.
We have no owners manual to use all the features.
The glass plate keeps coming off.
We have no owners manual to use all the features.
The glass plate keeps coming off.
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We aim to ensure the range works efficiently. Let us take care of the unit.
Here is a link to help you with the range's control panel. Please follow the steps and click the hyperlinks for further assistance.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Also, here is the user's manual link for your reference.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517297 to help our team pull up your information.
Have a great day.
^Aloe
We aim to ensure the range works efficiently. Let us take care of the unit.
Here is a link to help you with the range's control panel. Please follow the steps and click the hyperlinks for further assistance.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Also, here is the user's manual link for your reference.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517297 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible cooking temperature range
on September 9, 2024
Posted by: Homeboy45
[This review was collected as part of a promotion.] Not very satisfied with my new stove. It tends to heat up too much and burn food that is being prepared. I have tried several settings for it and there is not an acceptable temp range that works. It is either too cold or too hot.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We understand the importance of having a reliable range at home. We are here to help.
Here is a link to help you with the cooktop. Please follow the steps and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517415 to help our team pull up your information.
Have a great day.
^Aloe
We understand the importance of having a reliable range at home. We are here to help.
Here is a link to help you with the cooktop. Please follow the steps and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147517415 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
50 amp and my wires are for 40 amp
on September 9, 2024
Posted by: ariel
from orlando , fl
[This review was collected as part of a promotion.] 50 amp , and my wires are for 40 amp.. is not good
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on September 19, 2024
Posted by: SamsungOvenOwner
Glass scratches too easy and something seems to flake off the glass. I had to replaced and it still happens. The smart thing control (which is why I bought it) has to be turned back on every time I do anything with it. It’s a safety feature that is pointless because I can just turn it on and leave it on. It’s just annoying that it turns off and I may or may not forget about it.
Features
2
Performance
4
Design
4
Value
4
Response from Samsung USBy SEA Care, September 20, 2024
Hi there,
Maintenance and usage of our appliances can be challenging sometimes. Let us help you with the range.
Here are links to help you with the cooktop. Please follow the steps and click the hyperlinks for further assistance.
Electric cooktop is peeling, bubbling, or cloudy under the surface.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Also, to give you more information about the smart control, please see the "Using the smart control feature" on page 38 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147544526 to help our team pull up your information.
Have a great day.
^Aloe
Maintenance and usage of our appliances can be challenging sometimes. Let us help you with the range.
Here are links to help you with the cooktop. Please follow the steps and click the hyperlinks for further assistance.
Electric cooktop is peeling, bubbling, or cloudy under the surface.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Also, to give you more information about the smart control, please see the "Using the smart control feature" on page 38 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147544526 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Futuristic
on September 23, 2024
Posted by: Ceilolson
from Anthony
[This review was collected as part of a promotion.] I really like the smart things app. It is pretty easy to use and sync with the oven. You can turn on and set the oven to any setting from the app. We havent tried any of the air sous vide settings yet only bake and convection bake. The precision knobs get super hot really really fast but I don't like how I bump them when I walk by or I have to look down to see them instead of at eye level. I haven't tried the self clean yet because I haven't gotten it dirty. I like it it heats to the right temperature, I have a oven temp gauge and it's accurate. There is no timer for the pre heat.
The burner dials go from Lo to 2,4,6,8 to Hi
The burner dials go from Lo to 2,4,6,8 to Hi
I would recommend this to a friend!
Written by a customer while visiting The Insiders