Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Terrible experience!!!
on December 22, 2023
Posted by: Frustrated Cook
Trouble since day one. Gas leak from faulty pressure valve. Took 5 visits from Samsung to get it fixed AFTER I bought my own gas leak sniffer for them to use. Then, the glass in the oven door broke and since it’s not a mechanical feature, it’s not covered.
Response from Samsung USBy Samsung Care, December 27, 2023
Hello,
We're saddened to learn about what occurs with your Samsung range.
You may contact our Support Team via the link below to speak with a live representative to better assist you should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We're saddened to learn about what occurs with your Samsung range.
You may contact our Support Team via the link below to speak with a live representative to better assist you should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it.
on December 19, 2023
Posted by: AliH
from Indiana
Bought this back in November 2021. Right off the bat, we had issues with the numbers key pad. Once you hit bake and try to set the temperature to say, 375° it takes 5 tries to get the right temp. You have to constantly hit 3 to get it to show up then it takes multiple tries for the 7 to show up. I wouldn’t recommend or buy again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 21, 2023
Hi Ali H,
We understand how difficult it is to set the oven's temperature when the keypad isn't responding as intended.
The most common scenarios when the control panel isn't responsive is when there is foreign matter caught between the buttons and or the control panel is wet. Since this model is one continuous control panel and is a touch panel, wipe it down and let it dry before trying again.
If this simple step has been done and the control panel responds the same way, an authorized service technician will need to visit to diagnose and repair. Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146658069 to help our team pull up your information.
Leo
We understand how difficult it is to set the oven's temperature when the keypad isn't responding as intended.
The most common scenarios when the control panel isn't responsive is when there is foreign matter caught between the buttons and or the control panel is wet. Since this model is one continuous control panel and is a touch panel, wipe it down and let it dry before trying again.
If this simple step has been done and the control panel responds the same way, an authorized service technician will need to visit to diagnose and repair. Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146658069 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on December 19, 2023
Posted by: Kimo
[This review was collected as part of a promotion.] I am so pleased with this Range. I replaced a Jenn-air and I think this one with the options available is much quicker. I would purchase again and recommend to my friends.
Written by a customer while visiting Samsung US
Customer Rating
4
Gas stove
on December 6, 2023
Posted by: Nick
from Newington CT
[This review was collected as part of a promotion.] It's been a couple of weeks and wow what an appliance. It's such a convenient design and makes quick cooking so much easier
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice range oven
on November 30, 2023
Posted by: Sam almasri
[This review was collected as part of a promotion.] I bought it three weeks ago and I’m so happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 21, 2023
Posted by: Jwhite
from Butte montana
[This review was collected as part of a promotion.] I like all the options on this stove the only thing I wish is that the smart things could be turn on all the time .it would be nice to turn the oven on while i was at the store so it could preheat will i was shopping
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on November 18, 2023
Posted by: bambamlove1
from wisconsin
[This review was collected as part of a promotion.] its awesome got about a mth ago no problems so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cooktop is fantastic, the oven, not so much.
on November 16, 2023
Posted by: Lazerus
The cook top is fantastic. Everything you could ask for in a gas stove. The oven is another matter. Convection Bake, Convection Roast and Air Fry seem to all work exactly the same. It makes zero sense to me that there are 3 buttons that do the same thing. If you are looking for an oven where the heat source for Convection Roast is at the top of the oven, this one is not for you.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, November 17, 2023
Hi there, Lazerus.
Thank you very much for your observation of our range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Thank you very much for your observation of our range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Written by a customer while visiting Samsung US