Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Not as amazing as portrayed
on January 15, 2024
Posted by: Jkim
from naples, fl
I am still figuring this stove out but nothing delivers as described so far.
Air fryer and bake convection functions take much longer to cook than promised.
It is uneven baking too, one side is always more burned.
Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster).
Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up.
Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere.
Overall, not that amazing.
Air fryer and bake convection functions take much longer to cook than promised.
It is uneven baking too, one side is always more burned.
Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster).
Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up.
Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere.
Overall, not that amazing.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
4
Response from Samsung USBy Rainly, Samsung Care, January 17, 2024
Hi Jkim,
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Please see the link below about the steps if the Samsung oven does not cook well.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features.
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
It would also be great if we could talk to you directly and gather more information about your concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information.
^Rainly
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Please see the link below about the steps if the Samsung oven does not cook well.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features.
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
It would also be great if we could talk to you directly and gather more information about your concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on January 9, 2024
Posted by: Momo
[This review was collected as part of a promotion.] I bought this a year and a half ago and it stopped working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 10, 2024
Greetings,
We understand your frustration of having a Samsung range that stopped working in its early years. We'd love to help.
If the Samsung range isn't turning on, kindly follow the steps at the link below. Kindly click on the embedded "does not heat" word if the range is turning on but doesn't have heat.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Also, it would be better if we could speak with you directly and learn more about the issue you're experiencing with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146721226, which will help our team pull up your information.
^Rainly
We understand your frustration of having a Samsung range that stopped working in its early years. We'd love to help.
If the Samsung range isn't turning on, kindly follow the steps at the link below. Kindly click on the embedded "does not heat" word if the range is turning on but doesn't have heat.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Also, it would be better if we could speak with you directly and learn more about the issue you're experiencing with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146721226, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Works awesome!
on January 3, 2024
Posted by: Camp Queen
[This review was collected as part of a promotion.] Have had this u it just over a month and love it. It worked so well for us throughout the entire holiday season. Can't wait to try new recipes in the new year.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 3, 2024
Posted by: Amatejowsky
from Brazoria, Tx
[This review was collected as part of a promotion.] I bought this a month ago. I have had it for two weeks and love all the features so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
None
on December 27, 2023
Posted by: None
[This review was collected as part of a promotion.] I bought this Dec 2023 and am finding it cooks fast or not the right temperature. I am burning everything. :[
Response from Samsung USBy Samsung Care, January 2, 2024
Hello,
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 26, 2023
Posted by: BonDee
from Texas
[This review was collected as part of a promotion.] I recently bought this range and so far I am loving all the options and features on it. I actually look forward to cooking now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on December 24, 2023
Posted by: AngelaB
[This review was collected as part of a promotion.] Awesome range! Love the bread proofing option and the stainless steel finish.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Pick me so I can buy a new stove!
on December 24, 2023
Posted by: Anonymous
from South Texas
[This review was collected as part of a promotion.] On the first day of Halloween, my true love bought me a new Samsung range. And by Christmas dinner it was broke! And Samsung refuses to fix it! Even though it’s KNOWN problem with their products! Husbands, save yourself the grief and don’t buy your wife anything Samsung! Have a Merry Christmas! Maybe I’ll win so I can buy me a new LG stove!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 28, 2023
Hello,
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US