Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great Features!
on June 27, 2022
Posted by: HockeyRef
from Fort Myers FL
[This review was collected as part of a promotion.] Bought 3 months ago and does a great job as an oven or air fryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
hoping for better
on June 27, 2022
Posted by: tikka
from billings mt
[This review was collected as part of a promotion.] we bought this 3 months back. had to order a manual and a quick fry try. the bottom storage drawer is too small. top range heats very fast.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello tikka,
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range!
on June 27, 2022
Posted by: Luv to cook
from Canandaigua, New York
[This review was collected as part of a promotion.] This was delivered the beginning of April and I love cooking on the range and the oven features are wonderful! No need for a separate air fryer! Even tried the bread proofing setting and it worked perfectly!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great range and oven
on June 27, 2022
Posted by: Stonet49
from Whitney, Texas
[This review was collected as part of a promotion.] Like the air fryer setting and dehydration features as well as the convection settings
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice but not so easy to use
on June 27, 2022
Posted by: Letsdrinkcoffee
from Clovis, NM
[This review was collected as part of a promotion.] We bought the stove about a month ago, wish is had a paper owner manual to explain how everything works and how to use the features.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It’s hot!
on June 27, 2022
Posted by: Immunity man
from Greensboro NC
[This review was collected as part of a promotion.] Calling this an air fryer is a stretch at best. Otherwise it’s fine
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Smart Oven
on June 27, 2022
Posted by: Scott
from Indiana
[This review was collected as part of a promotion.] Great oven. Love being able to preheat from anywhere. Nice looking. Control panel a little touchy. The air fry option is amazing.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good, not great
on June 27, 2022
Posted by: Dtsjls
from Kingston PA
[This review was collected as part of a promotion.] Everything works well, oven, stove, air fryer, etc. One thing that does irk me is the "fast boil". Yeah, ummm no, all it is is an expansion of the element to fit a larger pot. Overall good ranged but tough cleaning the buttons since they are so sensitive and turn things on.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US