Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Love this range no regrets would buy again!
on June 27, 2022
Posted by: CC n Pcola
from Pensacola FL
[This review was collected as part of a promotion.] I bought this last November. It is very high tech and very easy to operate. Have not used all the functions but glad to have options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Easy to use, great features!
on June 27, 2022
Posted by: Papergirl20051
from California
[This review was collected as part of a promotion.] I bought this range as a replacement for an LG model and it’s been working great. This has so many features I’m still learning to use. The fast boil is a lifesaver when speeding up cooking but I find that the touch screen often sticks when trying to bake. I have to clear out the numbers before trying again. The timer is also noisy and gets increasingly louder and louder to sound off an alert. Overall, it’s a great oven. Just wish the keypad didn’t stick.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello Papergirl20051,
Thank you for reaching out. We appreciate you taking some time to share your experience with our Samsung range. We apologize for having an issue with the touch screen and unusual noise from your range. Please know that we value your feedback as this will help us improve the quality of our product.
To help you with this, I am providing these links to guide you on the issue.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Samsung cooktop and range sounds and operational noises https://www.samsung.com/us/support/troubleshooting/TSG01110180/
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144715105
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for reaching out. We appreciate you taking some time to share your experience with our Samsung range. We apologize for having an issue with the touch screen and unusual noise from your range. Please know that we value your feedback as this will help us improve the quality of our product.
To help you with this, I am providing these links to guide you on the issue.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Samsung cooktop and range sounds and operational noises https://www.samsung.com/us/support/troubleshooting/TSG01110180/
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144715105
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great Appliance
on June 27, 2022
Posted by: Datz Me
from Columbus Ohio
[This review was collected as part of a promotion.] what a great way to live....it has everything in need in one appliance, gas stove top, airfry...even tells me when its preheated and done cooking by sending me a text to my phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Range with air fryer
on June 27, 2022
Posted by: Kentucky girl
from Venice Florida
[This review was collected as part of a promotion.] The reason I purchased the range was for the air fryer and convection oven features. Also the warming burner. Would love to use the air fryer but it didn’t come with the basket. Hopefully it will come next week, I bought the range in February
No, I would not recommend this to a friend.
Performance
4
Design
3
Value
5
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715048
^ ^Ross
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715048
^ ^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung range Great choice
on June 27, 2022
Posted by: Amateur cook
from SC
[This review was collected as part of a promotion.] We’re very pleased with Samsung range specifically the oven temp. Cross checked with several temperature gauges including one industrial and pleased that oven set point temp is exact. Haven’t used all the oven features air fry, broil or WiFi yet. Waiting fir cooler weather. Only dislike is touchpad doesn’t have backlight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A fantastic Electric Range!
on June 27, 2022
Posted by: Benjamin B
from Spanaway, WA
[This review was collected as part of a promotion.] This is a great electric range, with tons of features including an air fryer. Connects to your smartphone and assistant. The top glass is easy to clean and looks great!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has range
on June 27, 2022
Posted by: CareBear
from Canal Winchester Ohio
[This review was collected as part of a promotion.] I bought this as part of a package deal, always wanted a gas stove. Love it!! It has lived up to all my expectations
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many more features compared to my old range!
on June 27, 2022
Posted by: Sven
from Colorado
[This review was collected as part of a promotion.] I bought this range a few months ago and have been very pleased with all the features it came with. I would recommend it to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US