Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
No air fryer tray to be found
on January 21, 2024
Posted by: Barb
Love this range, but not happy that I can't use air fryer feature because it is virtually impossible to find the Samsung tray anywhere.
Response from Samsung USBy Ernest, SEA Care, January 22, 2024
Hi Barb,
We'd be more than glad to assist you with your concern.
To check the availability and compatibility of the Air Fry tray, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Have a great day,
-Ernest-
We'd be more than glad to assist you with your concern.
To check the availability and compatibility of the Air Fry tray, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Nice features
on January 22, 2024
Posted by: Hedge
[This review was collected as part of a promotion.] Got it a month ago and am very pleased with the product
Written by a customer while visiting Samsung US
Customer Rating
2
none
on January 29, 2024
Posted by: dee 2
[This review was collected as part of a promotion.] All burners are not consistent. Over cooks even on a low setting. Oven will undercook or overcook with no way of knowing. Not happy with it at all. Have to constantly keep changing settings. It does have other features but the most important should be consistency.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Ernest, SEA Care, January 30, 2024
Greetings,
Having a reliable range is essential in preparing freshly cooked meals. Let's get the information you need to ensure your cooktop and oven provide the best results.
The links below will provide the steps to ensure your use of the cooktop and oven is as smooth as possible and give you additional information by checking the hyperlinks. Please select the scenario that best fits your situation.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146796140) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Having a reliable range is essential in preparing freshly cooked meals. Let's get the information you need to ensure your cooktop and oven provide the best results.
The links below will provide the steps to ensure your use of the cooktop and oven is as smooth as possible and give you additional information by checking the hyperlinks. Please select the scenario that best fits your situation.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146796140) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Best upgrade!
on January 29, 2024
Posted by: NSArtistGuy
from Indiana
[This review was collected as part of a promotion.] I started a kitchen renovation and decided it was time to upgrade from a double in wall oven and countertop stove to this range. Our family absolutely loves it! It is so easy to operate and with its WiFi connection. It integrates with Amazon Alexa for voice activation and notifications.
It cooks food so evenly and quickly!
It cooks food so evenly and quickly!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
NICE FEATURES
on January 29, 2024
Posted by: JANS
from FLORIDA
[This review was collected as part of a promotion.] THIS IS THE 2ND SAMSUNG STOVE I BOUGHT. I LOVE THE STOVE, HOWEVER, MUCH LIKE THE OTHER ONE I HAD. THE GLASS TOP SCRATCHES VERY EASILY. AS FAR AS I'M CONCERNED, THAT IS THE ONLY DRAWBACK TO THIS AWESOME STOVE.. JUST BE VERY CAREFUL. MAKE SURE ALL PANS ARE SMOOTH ON THE BOTTOM. OR IT WILL SCRATCH
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nasty glass top
on January 29, 2024
Posted by: FaPa
from Nashville, TN
[This review was collected as part of a promotion.] The glass top is impossible to keep scratch-free and is very hard to keep clean. I wish having kept my old one. On the positive side, this range does offer some good features such as settings for dehydration, convection, and adjustable broiling temprature.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Ernest, SEA Care, January 30, 2024
Greetings,
We understand the importance of having a pristine appliance for every household. Let's get the necessary information to keep the cooktop well-maintained.
The link below will give you instructions on how to keep the cooktop in tip-top condition, and you can get more information by checking the hyperlinks and video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146795695) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We understand the importance of having a pristine appliance for every household. Let's get the necessary information to keep the cooktop well-maintained.
The link below will give you instructions on how to keep the cooktop in tip-top condition, and you can get more information by checking the hyperlinks and video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146795695) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Best bang for your buck Oven
on February 1, 2024
Posted by: JustCallMeBlake
[This review was collected as part of a promotion.] Have had this oven for three months. No complaints so far. The burners and over heat up very quickly. Love the air fry feature for our homemade wings. This isn’t really a negative thing just a thing that takes some getting used to. The front two burners have two individual burners. The knobs for these. Turn the knob lefts and it heats up one burner, turn it right and it turns on the entire burner. Not a bad thing, just takes some getting used to. Like the fact that I can turn off via the app or Alexa. You can turn on via these but you are still forced to press start on the oven. If you are looking at this oven, I would say it’s the best bang for your buck.
Written by a customer while visiting Samsung US
Customer Rating
2
terrible quality glass
on February 6, 2024
Posted by: rachelb
from kissimmee, FL
I rented a house in Airbnb which had this stove. When the heating element was on, it caught a piece of aluminum foil that was on it. The foil melted on the glass part of the stove. I thought I would just be able to peel it off once the stove cooled off, but when I started peeling the aluminum foil, parts of the glass started coming off!!! I can't even understand how this could happen, or what kind of glass is used that it make it get ruined so easily. To make a long story short, I had to buy the owner of the apartment a new range, because of this piece of aluminum foil.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy SEA CARE, February 7, 2024
Hi Rachelb,
We appreciate you sharing your experience and for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
We appreciate you sharing your experience and for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US