Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great range
on June 1, 2022
Posted by: Summer Delite
from Kemp, Texas
[This review was collected as part of a promotion.] I brought the wifi oven range. This range has all the nessary features for any baker. It haa the capability to air fry,, convection bake, roast, nake, dehydrate, and bread proof. Those of us who bake their own breads know how important this feature is. It also has a self clean snd steam clean. I have already used the steam clean feature. Just pour a cup of water press the steam clean button and it automatically steam cleans the bottom of the oven. I'm totally in live with my new range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 5, 2022
Posted by: FRei
from Texas
surface scratches easily. most of my pots don't fit the range burner sizes, too big or too small. when the dual burners are on, the heat extends outside the ring i want to use. if i use the two front burners at the same time and oil splatters it hits another hot surface. caused a permanent splatter that i cannot remove.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello FRei,
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Smart capabilities
on June 10, 2022
Posted by: PJs mama
from Twin Falls, Idaho
[This review was collected as part of a promotion.] Have had my samsung gas range for less than a month and I love it. I utilize the convection on almost everything. Love being able to cook two pans of cookies at once. Cuts cooking time in half.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT buy black stainless!
on June 15, 2022
Posted by: Mike
from Minneapolis, MN
this finish is cheap and chips off. mine in under 2 years. now i have a beautiful new kitchen with this really sad looking range. it was an exciting option but truly don't go there. google the issue.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy ROSSINI, Customer Care, July 22, 2022
Hello Mike,
Thank you for raising your concern about our product. I am sorry about your 6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Black Stainless Steel failed to function correctly. We take pride in the quality of our ranges, so we are disappointed that yours was having some issue with its black stainless.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that black stainless finish concern is part of the normal wear and tear damage that occurs naturally due to the passage of time. Depreciation of furnishings and appliances is expected over time due to frequent usage.
To avoid further damage to the product, let me share How to clean the Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144722559
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for raising your concern about our product. I am sorry about your 6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Black Stainless Steel failed to function correctly. We take pride in the quality of our ranges, so we are disappointed that yours was having some issue with its black stainless.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that black stainless finish concern is part of the normal wear and tear damage that occurs naturally due to the passage of time. Depreciation of furnishings and appliances is expected over time due to frequent usage.
To avoid further damage to the product, let me share How to clean the Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144722559
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Freestanding electric range
on June 19, 2022
Posted by: moma02
from Florida
[This review was collected as part of a promotion.] I love my new range, burners are very large and Wi-Fi is great, every time I purchase a new home we buy my new Samsung appliances
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in one powerhouse
on June 21, 2022
Posted by: Kochilin
from Los Angeles, CA
[This review was collected as part of a promotion.] Air fryer? Check. Convection? Check. Self cleaning? Check
I never would have sought out Smart features for a range, but it's actually really helpful.
I never would have sought out Smart features for a range, but it's actually really helpful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT RANGE
on June 27, 2022
Posted by: al h
from long island ny
[This review was collected as part of a promotion.] This range works better than we imagined. we didnt think we would even use some of the features and have found that we love them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good purchase
on June 27, 2022
Posted by: Baldylox
from Florida
[This review was collected as part of a promotion.] The air fry feature is awesome. I also like alerts on my smartphone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US