Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(1,206 Reviews)
Rating breakdown 1,206 reviews
5 Stars
911
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
784 out of
865)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Air fryer
on September 23, 2025
Posted by: Dhale
from Suffolk Va
[This review was collected as part of a promotion.] I wasn't too sure about getting this stove but it matched my refrigerator so I bought it. So far it has not disappointed. It had more features than I realized, like the air fryer in the oven. One less appliance on the counter.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Led Fail, What's next?
on September 22, 2025
Posted by: George
from Richmond, VA 23236, US,
[This review was collected as part of a promotion.] I had ordered 3 appliances Over stove microwave/Hood,!Range and Dishwasher. Nice smooth clean install. All appliances were put through operation. All units are paired to SmartThings app and responding so far responding respectively. However one of the led bars on microwave has already failed after less than 3 weeks. Such a simple leaves me to wonder what may be next and why my rating is only a 3 when it could have been 4. Photo taken at 9:35 pm not 5:35pm see time on oven.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy SEA Care, September 23, 2025
George, we are here to assist you anytime. We want to speak directly with you and obtain the model number of your microwave, as the manual should provide instructions on replacing some of its lights. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812261 to help our team locate your information. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812261 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Deeply Regret Buying this Range
on September 20, 2025
Posted by: Lauren
from Miami, FL
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable.
The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive.
Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Range
on September 18, 2025
Posted by: Iohannem
from Cottonwood, Arizona
[This review was collected as part of a promotion.] Although I have always used Kenmore products in the past I am really enjoying how well my Samsung Range performs.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Several problems
on September 18, 2025
Posted by: FLgirl
from FL
Stove looks great but it's less than 3 years old and has several problems. Initially we found it hard to program the oven. We have to make several attempts to turn on or adjust the temp from 350. Now the large burner which we love will not adjust...it stays on high and will not turn down. Googled and found this to be a common problem. My husband is ready to ditch it and buy a different brand. He's the cook :)
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Hello there, We make every effort to ensure your range operates at its best. Let's take care of this. Please refer to the links below to address your range's concerns. Click the hyperlinks for tips. Samsung electric and induction cooktop temperature issues (See "Element stays hot after changing from Hi to Lo"): https://www.samsung.com/us/support/troubleshoot/TSG10002324/
To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Nice oven
on September 18, 2025
Posted by: danburyct
from Danbury, CT
[This review was collected as part of a promotion.] Cooks well; fits perfectly in my space; Looks great---However it is very hard to read the controls unless the overhead light from microwave is on
Features
4
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
range
on September 17, 2025
Posted by: spaceman
[This review was collected as part of a promotion.] good product it is very easy to learn how to use. Very helpful when you cook
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on September 16, 2025
Posted by: Scott D
from Ocean Springs, MS
[This review was collected as part of a promotion.] This stove is the bomb dignity. I didn’t even realize when I purchased it that it is WiFi capable. Love the air fryer capability
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US