Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great function and design
on May 15, 2022
Posted by: Anonymous
from NEW JERSEY
[This review was collected as part of a promotion.] This stove works so well and designed well to prevent leaks in to burners and easy function and durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on May 16, 2022
Posted by: Fredy
from Houston tx
[This review was collected as part of a promotion.] I bought a range and I love it very good price and quality
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice
on May 17, 2022
Posted by: Boxermom2
from Rockford, IL
[This review was collected as part of a promotion.] Replaced my 10 year old Samsung electric stove and very happy with my purchase. Looks great and so far everything works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Look & Quality
on May 20, 2022
Posted by: wahlgrea
from Iowa
[This review was collected as part of a promotion.] Looks very nice and sleek. Seems to be good quality. Haven't got to use a lot yet, just received this week.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice!
on May 25, 2022
Posted by: Mere
from St. Louis, MO
[This review was collected as part of a promotion.] Great Air Fryer Oven with a Self-Cleaning feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Great
on May 27, 2022
Posted by: Tiff98
[This review was collected as part of a promotion.] I purchased this stove a month ago and so far I have no complaints. Cooks my food evenly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Air
on May 27, 2022
Posted by: CEDSR
from Olympia, WA
[This review was collected as part of a promotion.] I bought this range about month ago. The airfryer leaves grease everywhere. So Everytime I use it I have to wipe it down and put on the self cleaner. This only happens when I use the airfryer
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 7, 2022
Hello CEDSR,
Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad.
The air fry tray is dishwasher-safe.
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull.
You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575346
-Angelica
Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad.
The air fry tray is dishwasher-safe.
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull.
You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575346
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Nice stove and oven
on May 30, 2022
Posted by: Alex C
from Waldorf, MD
we’ve had this oven give or take five months. the only issue that we found so far is the melting aluminum foil at the bottom of the stove that cannot come out. you can use oven cleaner inside the oven just because if you get the black stainless steel as just a tiny little bit that will sprinkle on the outside will cause damage that is irreversible. please be cautious and enjoy the stove.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US