Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Pick me so I can buy a new stove!
on December 24, 2023
Posted by: Anonymous
from South Texas
[This review was collected as part of a promotion.] On the first day of Halloween, my true love bought me a new Samsung range. And by Christmas dinner it was broke! And Samsung refuses to fix it! Even though it’s KNOWN problem with their products! Husbands, save yourself the grief and don’t buy your wife anything Samsung! Have a Merry Christmas! Maybe I’ll win so I can buy me a new LG stove!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 28, 2023
Hello,
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
None
on December 27, 2023
Posted by: None
[This review was collected as part of a promotion.] I bought this Dec 2023 and am finding it cooks fast or not the right temperature. I am burning everything. :[
Response from Samsung USBy Samsung Care, January 2, 2024
Hello,
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Not as amazing as portrayed
on January 15, 2024
Posted by: Jkim
from naples, fl
I am still figuring this stove out but nothing delivers as described so far.
Air fryer and bake convection functions take much longer to cook than promised.
It is uneven baking too, one side is always more burned.
Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster).
Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up.
Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere.
Overall, not that amazing.
Air fryer and bake convection functions take much longer to cook than promised.
It is uneven baking too, one side is always more burned.
Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster).
Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up.
Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere.
Overall, not that amazing.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
4
Response from Samsung USBy Rainly, Samsung Care, January 17, 2024
Hi Jkim,
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Please see the link below about the steps if the Samsung oven does not cook well.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features.
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
It would also be great if we could talk to you directly and gather more information about your concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information.
^Rainly
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Please see the link below about the steps if the Samsung oven does not cook well.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features.
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
It would also be great if we could talk to you directly and gather more information about your concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Bittersweet
on January 18, 2024
Posted by: HisMajesty302
[This review was collected as part of a promotion.] We have had nothing but issues with this product and no help from samsung, it's hard to keep clean , but when it's working right cooks great
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Greetings,
We know that everyone wants their home's appliances to be spotless. Let us give you some tips.
I have shared some tips and tricks to clean the glass cooktop of our Samsung range at the link below. Kindly watch the video and click on the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the link above, I have shared the model's user manual, which can also help you clean the Samsung range using its special cleaning features. You can check it out on pages 43–49.
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We know that everyone wants their home's appliances to be spotless. Let us give you some tips.
I have shared some tips and tricks to clean the glass cooktop of our Samsung range at the link below. Kindly watch the video and click on the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the link above, I have shared the model's user manual, which can also help you clean the Samsung range using its special cleaning features. You can check it out on pages 43–49.
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Beauty
on January 18, 2024
Posted by: Sweet cook
from Cape Coral, Fl
[This review was collected as part of a promotion.] We really love the fresh new look. Can’t wait to use it again finding out something new every time. We have tried the air fryer and I think that’s going to be very nice when we have more experience with it. We have lots of positive feedback on the range and yes we are going to make it good. These days regrettably a use and care book does not come with the product so we have to experiment so we’re having a lot of fun with it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features
on January 18, 2024
Posted by: adr4webb
[This review was collected as part of a promotion.] Bought stove several months ago for the air fryer feature. I’ve used several of the other features like the warming station and rapid boil daily too. Love it!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Convection, air frying, broiling, and dehydration.
on January 18, 2024
Posted by: Payfar
from Nashville, TN
[This review was collected as part of a promotion.] I have had my Samsung electric convection range for ~ 3 months and am generally happy with it. Valuing the wide range of control options it provides. From convection to air frying and dehydration. There is only one negative. The glass top is time-consuming to keep clean and scratch-free.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Looks nice but that's all. Complicating to use.
on January 20, 2024
Posted by: Lilkaraokedude
from Baltimore Maryland
[This review was collected as part of a promotion.] I purchased kitchen replacement appliances and read reviews on Samsung which sounded good with many features, however I haven't fully used my new stove/range to its fullest as of yet. The way the top burners work are troubling to get used to they work differently than any other stovetop if used before. The oven takes longer to heat them my previous old electric stove. The new oven doesn't have a bottom heating element which takes getting used to also. So far I'm not fully impressed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy Ernest, SEA Care, January 22, 2024
Hi there,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US