Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,013 Reviews)
Rating breakdown 1,013 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
19
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Broke in less than 6 months, no customer support
on December 27, 2024
Posted by: Lena Elimam
from Jacksonville Fl
I purchased this Samsung range on July 1st, 2024, and just a few months later, the touchscreen completely stopped responding. When I submitted a service ticket, the technician blamed the issue on a single roach allegedly found inside the pad. This is absurd since I have professional pest control in my home and take every precaution. Even if this were true, one insect shouldn’t destroy such an expensive appliance in such a short time. Clearly, this is a design flaw, as I’ve since heard from others with similar issues. Samsung needs to step up and take accountability for selling unreliable products. I’ve been forced to eat out daily because my oven is unusable. Extremely disappointed and will not purchase Samsung appliances again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 31, 2024
Hi Lena Elimam,
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great so far!
on December 27, 2024
Posted by: XtinaMichelle
from Denver, CO
[This review was collected as part of a promotion.] I’ve only had this for a few weeks but so far I love it! Everything works well, heats up quickly, and cooks evenly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the grill part of thr Samsung oven. A
on December 28, 2024
Posted by: JoJo
[This review was collected as part of a promotion.] I just recevied very happy with my new oven..Recently had a lg oven terribble !!!! Glad I purchased the Samsung
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Range!
on December 29, 2024
Posted by: stargazer
from New Paltz, NY
[This review was collected as part of a promotion.] Easy to use, love the self cleaning oven and all the other features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game Changer!
on December 29, 2024
Posted by: Samj
from Oakland Park FL
[This review was collected as part of a promotion.] This is a game changer! Having the quality and technology of Samsung has revolutionized my kitchen. Features like WiFi, convection, air fry, a warming space on the cooktop, are just the right accessories on the kitchen’s workhorse. Love Samsung appliances and their support. Quality meets value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 31, 2024
Posted by: Sdpwalk
from Brandon fl
[This review was collected as part of a promotion.] I bought this range a few weeks ago, easy to navigate and cooks food evenly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good oven for the price
on January 2, 2025
Posted by: Courtgirl3
[This review was collected as part of a promotion.] Bought this on sale and have been happy with it so far. The oven works great, however the cook top has some issues. The biggest eye has a known sensor issue so it's hard to cook on it because it goes from cold to burning everything in seconds and not turning down. Other than that, it's a great oven for the price.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features!
on January 2, 2025
Posted by: Stephieface
from Massachusetts
[This review was collected as part of a promotion.] Love the new oven, has great features, easy to use. We use the air fryer at least once a week. For some reason my smoke alarm goes off every time we use the air fryer. But nothing else makes it go off.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US