Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
2
Digital Issues
on September 19, 2023
Posted by: Luv2cook
[This review was collected as part of a promotion.] Purchased this a year ago and there seems to be many issues with it. The air fry option and oven option, when I turn it on, will only allow the number 3 to be entered. So I have to set the temperature for 333 degrees, cancel the temperature and restart to get it to the correct temperature. Also, the SmartThings application has trouble communicating with the device. It works, it’s just not seamless.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 22, 2023
Hi there,
We completely understand what you're dealing with, and we'd love to help you with this.
Functions that can be operated from the SmartThings app may not work smoothly if communication condition becomes poor or the product is installed in a place with a weak Wi-Fi signal.
We suggest browsing through the guide below for details to help you with the control panel from not responding.
Other buttons won't respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319500, to help our team pull up your information.
Have a great day!
^Chrystel
We completely understand what you're dealing with, and we'd love to help you with this.
Functions that can be operated from the SmartThings app may not work smoothly if communication condition becomes poor or the product is installed in a place with a weak Wi-Fi signal.
We suggest browsing through the guide below for details to help you with the control panel from not responding.
Other buttons won't respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319500, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great stove for price
on September 19, 2023
Posted by: Vinsu
from Naples Florida
[This review was collected as part of a promotion.] this is a great stove! Great cooktop size, easy controls and looks!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Will keep it.
on September 19, 2023
Posted by: jbic
[This review was collected as part of a promotion.] Works well, wish I could control stovetop from phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great all around
on September 20, 2023
Posted by: Anonymous
from Wilmington Delaware
[This review was collected as part of a promotion.] I love everything about it so far and I have a good feeling it won't disappoint.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great capability, but lacks sturdier materials.
on September 21, 2023
Posted by: CRMattix
from North Augusta, SC
[This review was collected as part of a promotion.] We got it for the air-fryer capabilities. Not disappointed with that! I will say, that these new appliances (of most all brands), seem to be made of thinner and lesser quality material. You don't feel the same weight, especially with the sheet metal on the back and the glass on the top. You need to be much more careful with these newer appliances, in order for them to last properly.
That said, the tech in them makes them far superior to their predecesor. They need to combine both: Good quality and good tech.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice looking
on September 27, 2023
Posted by: Lettybug
[This review was collected as part of a promotion.] It’s very nice but a little complicated when it comes to using the features it has. We have really enjoyed it. Just do your research on how to use the Different features.
Written by a customer while visiting Samsung US
Customer Rating
3
Burns everything
on October 24, 2023
Posted by: BurnEverything2023
Range works great, but oven burns everything. I guess it's going to take some time to get use to it.
Response from Samsung USBy SEA Care, October 25, 2023
Hi there,
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Here is a link to help you with the oven. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146449988 to help our team pull up your information.
Have a great day.
^Aloe
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Here is a link to help you with the oven. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146449988 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 21, 2023
Posted by: Jwhite
from Butte montana
[This review was collected as part of a promotion.] I like all the options on this stove the only thing I wish is that the smart things could be turn on all the time .it would be nice to turn the oven on while i was at the store so it could preheat will i was shopping
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US