Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
great oven with only good qualities
on September 6, 2023
Posted by: Bluevmax92
from Cincinnati, Oh
[This review was collected as part of a promotion.] I purchased this because the house I moved into had an oven with a convection blower motor broken. I replaced it and it didn't fix it so I made this purchase. This is a semi-smart oven that connects to your phone via the smartthings app but i can't start the oven remotely. If it's possible, I haven't figured out how to do it and I'm pretty tech savvy.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features
on September 6, 2023
Posted by: Jamie
from Indianapolis,Indiana
[This review was collected as part of a promotion.] Happy I bought this when I did! I love it and all of the features!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great cooktop surface
on September 7, 2023
Posted by: tkslucky
from Ocala, Florida
[This review was collected as part of a promotion.] We have been using this for the past 3 months and are very happy with it. The burners heat up quickly and the warming burner comes in handy on occasion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not flashy but does the job!
on September 11, 2023
Posted by: Redhead7608
from Virginia
[This review was collected as part of a promotion.] We replaced a 30 year old Whirlpool stove that we loved but it was starting to have some issues with burner heat and such, so we got this one. Outside of learning how sensitive the buttons are, it's a great stove. Haven't used the air fryer setting yet so can't comment on that, but I can say that I don't care for the fact you can't adjust the warm setting on the oven. Although that's not a dealbreaker. It's a decent stove for the price.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The airfyer is great too use very nice option
on September 18, 2023
Posted by: Paul
from Gahanna Ohio
[This review was collected as part of a promotion.] I brought this a while back but am very happy how it preforms. I wish it Easter to set the time on the stove top without using my phone
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Features ✔️
on September 18, 2023
Posted by: Broo
from FL
[This review was collected as part of a promotion.] My mom bought for me doe the new house we bought and I have had to have it worked on once already but other then that I love the way it cooks things over a traditional oven.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
So-so!
on September 18, 2023
Posted by: Deacon
[This review was collected as part of a promotion.] Some nice features overall but I don't like the burners going on and off at full power to maintain the selected temperature rather than regulating the temp with a smaller but continuous amount of current.
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We understand that the burner's feature isn't up to your standards. We wish to aid you with your unit, Deacon.
I have shared the manual to learn more information on why the heating elements cycle ON and OFF. Kindly turn to page 23 and read under "About the radiant surface elements," including the "NOTE" for further details.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314181, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual to learn more information on why the heating elements cycle ON and OFF. Kindly turn to page 23 and read under "About the radiant surface elements," including the "NOTE" for further details.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314181, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible glass top
on September 18, 2023
Posted by: Mayramim
[This review was collected as part of a promotion.] I love the oven options but I’m very disappointed with range top. Looks terrible. I used only products recommended for range glass top. But it has faded some of the lines. I’m embarrassed of the stove due to that. Would love to get it replaced.
Response from Samsung USBy Chrystel, SEA Care, September 20, 2023
What you feel about the cooktop's finish is valid. We wish to aid you with your range, Mayramim.
To help prevent the faded lines from further happening, please visit the suggested link below, watch the video, and click the embedded "Correct type of cookware" link under "Care tips for your cooktop" for further details.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146307432, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US