Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,098 Reviews)
Rating breakdown 2,098 reviews
5 Stars
1,567
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,409 out of
1,543)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
2
Buttons only work intermittently
on January 25, 2022
Posted by: Peter
when pressing the buttons to turn various features on/off, they quit working. sometimes this means we cannot enter a temp for the oven, can't change the temp of the warming burner, etc.
we try to press them and they do not work, so sometimes can't even use the stove.
it is brand new.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, January 26, 2022
Hey, Peter. I'm sorry to hear this about the button not working on your range. Thank you for alerting us to this concern. We would be happy to look into this matter for you. just use the information below to speak with us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144113893
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144113893
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on January 28, 2022
Posted by: Steveb123
Gender:Male
[This review was collected as part of a promotion.] The stove is easy to use. I usually cook eggs and chicken while my wife does most of the cooking. When I do cook, the controls are easy to use and understand. The hot indicator tells me when I can clean it off. The design is sleek and nice.
Written by a customer while visiting The Insiders
Customer Rating
5
Great air fryer
on February 5, 2022
Posted by: Mc01
from Ohio
[This review was collected as part of a promotion.] Love the air fryer !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
App Update Made Smart Feature Useless
on February 6, 2022
Posted by: Suz77
from FL
we didn’t need a new range but wanted the flexibility that one with wifi could provide. with our busy home, being able to preheat the oven for dinner while we are on the way home from work would be very useful. when we first got the range, we were able to do that. but then a few months later they updated the app and it appears they took that feature away. you can only control it from the app if the oven is already on. this completely defeats the purpose and has made us really regret what has become a completely unnecessary expensive purchase.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi Suz77!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if the app was updated, and you can only control your Samsung Range when turned on. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Connect and Use your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/.
You may also refer to the user manual on page 34: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733711
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if the app was updated, and you can only control your Samsung Range when turned on. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Connect and Use your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/.
You may also refer to the user manual on page 34: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733711
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on February 14, 2022
Posted by: BookLover
from Medical Lake, WA
[This review was collected as part of a promotion.] The oven cooks evenly and the stovetop heats quickly and evenly. I haven't taken advantage of all the features yet, but have no complaints so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
so far so good.
on February 18, 2022
Posted by: MYJR
from TX
[This review was collected as part of a promotion.] So far so good, the only reason I give it 4 stars is because our glass top was scratched from the first day, it is very difficult to clean it without scratching it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on February 18, 2022
Posted by: MYJR
from Tx
[This review was collected as part of a promotion.] So far so good but It is very difficult to clean it without scratching it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
nice stove
on February 24, 2022
Posted by: for what its worth
from st. louis area
[This review was collected as part of a promotion.] nice stove, but i thought we would get an air fryer tray which we did not. i thought that if they had an air fryer option you would get the tray.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US