Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Should be 4.5 Stars
on May 3, 2023
Posted by: loveidaho
from Star Idaho
[This review was collected as part of a promotion.] Nothing is perfect. Range is as advertised. The alert/buzzer/notification sounds are very irritating. Heats very quickly, top and oven, must get used to that. FYI. if installed under a microwave I would install a range hood extension to collect the grease and debris from range top cooking.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t even think about it
on May 6, 2023
Posted by: Unhappy
from Delaware
Three weeks old - sauce boiled over on a rapid boil burner and pitted the cook top. NOT covered under warranty. So, it’s gonna cost me half of what I paid for the whole unit to replace the top. Horrible design. Horrible warranty. Will NEVER buy a Samsung product again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 12, 2023
Good day,
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 48-50 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us.
Have a great day.
-John
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 48-50 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking stove
on May 7, 2023
Posted by: Woody
[This review was collected as part of a promotion.] Great looking stove. Worked out of the box. Waiting to get this moved into new space so I can use all of the features. Will update after that is done.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome stove
on May 10, 2023
Posted by: Countryboy
from Defuniak Springs, Florida
[This review was collected as part of a promotion.] I’ve had this for a few weeks and love it. The air fryer works amazing and the stainless steel stays finger print free.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
included air fryer
on May 22, 2023
Posted by: terry
[This review was collected as part of a promotion.] I bought this a month ago, am very happy with it. included air fryer
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on May 25, 2023
Posted by: Walter
[This review was collected as part of a promotion.] Purchased three weeks ago and my wife likes it fine.
Written by a customer while visiting Samsung US
Customer Rating
5
How to replace front door glass
on May 31, 2023
Posted by: Jfalemos
I just bought the 30 in. 5 Element Freestanding Electric Range in Stainless Steel with Air Fry, Convection, Dehydrator Oven Cooking Model#: NE63A6511SS
Sku#: 1006227823
Very happy with the product but in fortunately the front door glass broke today. Any place or way I can replace it?
Sku#: 1006227823
Very happy with the product but in fortunately the front door glass broke today. Any place or way I can replace it?
Written by a customer while visiting Samsung US
Customer Rating
5
Front door broke
on May 31, 2023
Posted by: Jfalemos
from Cooper City Florida
I bought this product 2 months ago. Unfortunately my front door glass broke. Any page or technical support to replacements
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US