Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Great stove—but hot spots!
on June 15, 2024
Posted by: C Dearth
from Charleston, SC
We just bought this stove this week. The cooktop is great, and we love all the features, including the app! One issue is that when we air fry, the left side of the oven seems to be hotter than the right side. The left side of the tray came out burned but the middle isn’t quite crispy and the right side is starting to burn on the very edge but nothing like the left side. Not sure why there are hot spots in a brand new oven…
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Care, June 17, 2024
Hello,
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Works well for what I can figure out on my own
on June 15, 2024
Posted by: KB000
from Washington PA
I assume if I had wifi at my house I could use the app, but since I don't, an actual manual on how to use some of the ovens awesome features would really be helpful. What I have been able to figure out on my own has worked well though.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Good stove terrible manufacturer
on June 12, 2024
Posted by: Rara
Brought the stove in 2022 I usually remove oven door to do deep cleaning but the door never went back on and repair costs more than stove so I had no choice but to leave it as is without the oven door
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 17, 2024
Hi Rara,
It sounds like you're making the best of the situation despite the setback.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147242416 to help our team pull up your information.
Leo
It sounds like you're making the best of the situation despite the setback.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147242416 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Very smart oven works so well ,functions very well
on June 5, 2024
Posted by: Cristal
from California
[This review was collected as part of a promotion.] I bought this recently because my stove broke so we bought a new one and let me tell you best thing I did was buy this stove so glad the other one broke if not i would never get a new one I have the one I have now the best purchase it works so well!!! it’s also very advance definitely would recommend this stove/oven !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome stove/oven
on June 5, 2024
Posted by: Stoven
from New Hampshire
[This review was collected as part of a promotion.] Have this in house just a few weeks and it is fantastic, love seeing what the oven temp is instead of wondering, it preheats to 400 f in about 8 minutes and then heat’s frozen pizza in about 8 minutes with crispy crust and pepperoni. Full frozen meal cooks evenly with convection fan. We love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
air fryer is great
on June 5, 2024
Posted by: oZZy
from Webb Mills NY
[This review was collected as part of a promotion.] We love it! The griddle is great and the Wi-Fi is too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung smart oven
on June 2, 2024
Posted by: Fscatt
from Lawton,Ok
[This review was collected as part of a promotion.] I have bought this item 3 weeks ago and so far I have enjoyed it immensely
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PROCCESS OF REGISTERING
on June 2, 2024
Posted by: IMPOSSIBLE TO FIND HELP
PRODUCT IS FINE BUYING ONLINE AND TRYING TO REGISTER IT FOR WARRENTY IS A HORROR.
BY THE WAY THE TWO YEAR PLUS IS REALLY ONLY ONE YEAR.
Response from Samsung USBy Samsung Care, June 3, 2024
Hello,
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US