Customer reviews from cuisinart.com
Cuisinart - Mix It In Soft Serve Ice Cream Maker - White
Average customer rating
4.1
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
39
4 Stars
18
3 Stars
4
2 Stars
6
1 Star
5
78%of customers recommend this product.
(
46 out of
59)
Customer Reviews for Cuisinart - Mix It In Soft Serve Ice Cream Maker - White
Posted by: Deepak
from Vienna, VA
Gender:Male
Verified Purchase:Yes
Worked as mentioned in operating manual. Ice cream turned out nicely. Great appliance!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Dmvp
from Bay Area, CA
Gender:Female
Verified Purchase:Yes
Need to get the timing exactly right and not look away for a second or else the ice cream will get too hard to dispense through soft serve maker despite following directions. Maybe it's a better slushy maker/frozen cocktail maker. Toppings dispenser shot toppings onto the floor more than on ice cream. Pretty loud while operating. Want to love it, but could be a lot better.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 21, 2023
We are sorry to hear about your experience with your Cuisinart Mix It In Soft Serve Ice Cream Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience so that we can get more information to help solve the problem. If you email us, please use the subject line ‘Cuisinart Review’.
Written by a customer while visiting cuisinart.com
Posted by: Past Behavin"
Gender:Male
Verified Purchase:Yes
Typical well made Cuisinart quality. The only I'm not fond of is having to freeze the internal bowl for several hours in the freezer. Since the unit has no freezing mechanism, the frozen bowl has to provide all the cooling. Secondly once you make the mixture yo have to refrigerate is as well for a few hours. Nice unit, but you need to be OK with a one batch per day and done
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Cheryl Cusinart appliance
Verified Purchase:Yes
This is just ok. This is my 2nd time using it. The ice cream does not come out through the server. I have not used the topping dispenser. I thought the ice cream recipe tasted better than the original cuisinart ice cream maker I have but I couldn’t find a variety of different flavors.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Jill H
from Los Angeles, Ca
Gender:Female
Verified Purchase:Yes
Did not mix well. Did not distribute ice cream well.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 5, 2024
Problem: Ice cream is not dispensing.
Solution:
• Correct consistency is key to dispensing. Begin checking consistency at least 5 minutes before specified
finish time.
• Once ice cream gets too thick, it will not be able to be dispensed. Should this happen, simply scoop ice cream
right from the ice cream bowl.
• When checking to see if consistency is correct for dispensing, test by dispensing once base starts getting thick.
If base is too soft or liquid, simply pour it back into the mix.
• Once ice cream does get to correct consistency, continue to dispense cups or cones until ice cream is
completely dispensed.
Solution:
• Correct consistency is key to dispensing. Begin checking consistency at least 5 minutes before specified
finish time.
• Once ice cream gets too thick, it will not be able to be dispensed. Should this happen, simply scoop ice cream
right from the ice cream bowl.
• When checking to see if consistency is correct for dispensing, test by dispensing once base starts getting thick.
If base is too soft or liquid, simply pour it back into the mix.
• Once ice cream does get to correct consistency, continue to dispense cups or cones until ice cream is
completely dispensed.
Written by a customer while visiting cuisinart.com
Posted by: JWyatt
Verified Purchase:Yes
Works great I've always wanted one and im not disappointed
Written by a customer while visiting cuisinart.com
Posted by: Pismo Patrick
from Pismo Beach California
Gender:Male
Verified Purchase:Yes
If you’re a true fan of soft serve ice cream then you will enjoy the small parties you can have with this machine. It makes a good product but warning, it has parts to assemble and disassemble to clean with each use. Some people will not prefer the maintenance process!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Need to pre-chill the ice cream mixture in freezer
on January 26, 2025
Posted by: IceCreamFiend
Verified Purchase:Yes
The first time I used it, the ice cream didn't get thick or hard enough. It was like ice cream soup. I followed the instructions precisely - preparing the mixture ahead of time and refrigerating, and freezing the bowl in a chest freezer for 24 hours. After doing some research online, I found a suggestion that the ice cream mixture should be placed in the freezer for approximately 30 minutes before placing it into the ice cream maker. This has been the key. Still need to fine-tune the texture/thickness/consistency, but I'm happy to find that this has a much creamier texture than the old home-made ice cream freezers did.
Written by a customer while visiting cuisinart.com