Customer reviews from cuisinart.com
Cuisinart - Mix It In Soft Serve Ice Cream Maker - White
Average customer rating
4
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
46
4 Stars
23
3 Stars
7
2 Stars
7
1 Star
7
74%of customers recommend this product.
(
53 out of
72)
Customer Reviews for Cuisinart - Mix It In Soft Serve Ice Cream Maker - White
Posted by: sypiesmom
Gender:Female
Verified Purchase:Yes
It is a pretty cool machine but a huge pain in the butt to use. Easy to clean but difficult to use. The tops keep coming off on the sprinkles when using every time we touch the machine, ANNOYING. When you use the sprinkles they fly every where, so be ready to sweep up the floor. Again looks very cool but not a great purchase.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 16, 2026
We're sorry to hear the product has been difficult to use and did not provide the experience you expected. To help reduce sprinkle spills, make sure the topping containers are fully seated and locked into place before use, and try dispensing toppings slowly with a bowl or treat positioned close to the dispenser opening. If you'd like additional assistance, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901047703. Thank you for sharing your feedback—insights like yours help us improve future models and create a better user experience.
Written by a customer while visiting cuisinart.com
Posted by: Lassie_A
Gender:Female
Verified Purchase:Yes
Great idea, but not as user friendly as I would like
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 13, 2026
We're sorry to hear that the Mix It In™ Soft Serve Ice Cream Maker was not as user-friendly as you had hoped. We understand that ease of use is an important part of the overall experience, and we appreciate you sharing your feedback. For best results, we recommend reviewing the assembly and operating instructions before use, as familiarity with the controls and mix-in features can help make the process smoother over time. Thank you for sharing your experience—your feedback helps us improve future products and create a better consumer experience.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Reliable Soft Serve Maker for Ice Cream Enthusiast
on March 30, 2026
Posted by: Marie Redfield
Verified Purchase:Yes
I purchased this soft serve ice cream maker for my husband, who loves soft serve ice cream. While there are some drawbacks—such as needing to freeze the tub a day in advance and chill the ingredients before use—we were very pleased with its performance on the first try. It’s wonderful to be able to make organic ice cream at home whenever we want.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: EC57
Gender:Male
Verified Purchase:Yes
It was easy to set and it makes really good soft serve ice cream.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Do not waste your money
on February 23, 2026
Posted by: HannLindsey
Gender:Female
If I could give this thing zero stars I would. It did not work after freezing everything for 48 hours. Total waste of money and even bigger disappointment. Would not recommend to my worse enemy!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 24, 2026
We’re sorry to hear about your disappointment and appreciate you taking the time to share your feedback. We understand how frustrating this experience must have been and would welcome the opportunity to learn more. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
It’s fun to make the ice cream and add toppings just can’t get my ice cream where it’s not runny even my ice cream is frozen
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Hard to dispense. Too much plastic for nothing.
on January 19, 2026
Posted by: KitchenCook
Gender:Female
Verified Purchase:Yes
While the ice cream tastes good, the machine is not designed very well. Quite difficult to make traditional soft serve.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Mk16
Gender:Female
Verified Purchase:Yes
Stopped working after the first use mixer acted like it had stripped out the gears with in it
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 21, 2026
We are very sorry to hear your mixer stopped working after the first use. That is certainly not the experience we want for our customers. Please contact our Consumer Assistance team at 1-800-726-0190 so they can help troubleshoot the issue or arrange a replacement.
Written by a customer while visiting cuisinart.com