Customer reviews from cuisinart.com
Cuisinart - Mix It In Soft Serve Ice Cream Maker - White
Average customer rating
4.1
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
23
3 Stars
6
2 Stars
6
1 Star
7
75%of customers recommend this product.
(
52 out of
69)
Customer Reviews for Cuisinart - Mix It In Soft Serve Ice Cream Maker - White
Posted by: Goonies
Verified Purchase:Yes
For the most part this is a great product. It would have been nice if it had a timer or alarm to let you know when the ice cream is ready. Mine froze to the point that the ice cream would not come out.
Written by a customer while visiting cuisinart.com
Posted by: Mlk0407
Verified Purchase:Yes
The soft serve machine works as described and has been so much fun for our family. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Mk16
Gender:Female
Verified Purchase:Yes
Stopped working after the first use mixer acted like it had stripped out the gears with in it
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 21, 2026
We are very sorry to hear your mixer stopped working after the first use. That is certainly not the experience we want for our customers. Please contact our Consumer Assistance team at 1-800-726-0190 so they can help troubleshoot the issue or arrange a replacement.
Written by a customer while visiting cuisinart.com
Customer Rating
4
Hard to dispense. Too much plastic for nothing.
on January 19, 2026
Posted by: KitchenCook
Gender:Female
Verified Purchase:Yes
While the ice cream tastes good, the machine is not designed very well. Quite difficult to make traditional soft serve.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
It’s fun to make the ice cream and add toppings just can’t get my ice cream where it’s not runny even my ice cream is frozen
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Do not waste your money
on February 23, 2026
Posted by: HannLindsey
Gender:Female
If I could give this thing zero stars I would. It did not work after freezing everything for 48 hours. Total waste of money and even bigger disappointment. Would not recommend to my worse enemy!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 24, 2026
We’re sorry to hear about your disappointment and appreciate you taking the time to share your feedback. We understand how frustrating this experience must have been and would welcome the opportunity to learn more. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist.
Written by a customer while visiting cuisinart.com