Customer reviews from greenworkstools.com
Greenworks - Pro Electric Pressure Washer up to 2300 PSI at 1.2 GPM - Green
Average customer rating
4.5
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
159
4 Stars
38
3 Stars
5
2 Stars
7
1 Star
11
88%of customers recommend this product.
(
169 out of
192)
Customer Reviews for Greenworks - Pro Electric Pressure Washer up to 2300 PSI at 1.2 GPM - Green
Customer Rating
1
Keeps cutting off
on March 5, 2022
Posted by: Ron 0830
from Hoover, Al
Gender:Male
Reading other reviews, I must have gotten the lemon. It runs a few minutes, tries to run, cuts off. Must reset. Wait about 15 minutes. Then the same is repeated. Looked online. Following all suggestions. Called Gardenworks. Got same info as on line. I just want to swap it out for one that works. Used less than 6 times. It is a pain in the lower digestive system.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 7, 2022
Hello Ron 0830,
Sorry to hear about this experience. This is truly not an experience we want for our valued customers such as yourself.
We strive to provide the best customer service and product support for our customers, so you can feel confident that you are getting the best care possible.
It sounds as though your nozzles may be clogged or there is some air trapped in the unit, these are common issues. With the following troubleshooting, this should be resolved. Please be sure to follow closely as these steps are not as effective when altered.
1) To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2) Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3) Ensure that the water source is fully opened and is at least 60PSI.
4) There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you are still having trouble and willing to give us a second chance, please contact us once more and we would be happy to assist you further in remedying the issue mentioned.
Sorry to hear about this experience. This is truly not an experience we want for our valued customers such as yourself.
We strive to provide the best customer service and product support for our customers, so you can feel confident that you are getting the best care possible.
It sounds as though your nozzles may be clogged or there is some air trapped in the unit, these are common issues. With the following troubleshooting, this should be resolved. Please be sure to follow closely as these steps are not as effective when altered.
1) To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2) Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3) Ensure that the water source is fully opened and is at least 60PSI.
4) There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you are still having trouble and willing to give us a second chance, please contact us once more and we would be happy to assist you further in remedying the issue mentioned.
Written by a customer while visiting greenworkstools.com
Posted by: Jerjessalex
Verified Purchase:Yes
Perfect pressure washer for around the house. Since I received it i have used it for everything I can think of. Works good from small jobs to large jobs. Definitely will recommend to my friends!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Continues to stop working after a few minutes of use.
on May 12, 2022
Posted by: McKinsey92
from Dover, DE
Gender:Female
First time using it I was beyond excited! Sadly, it worked for about 15 minutes and stopped. I also added soap and all of it leaked out of the bottom tube. I have no idea how to close. No worries, I’ll just use water. Well like I said it continues to stop working and has an insanely slow startup time. I honestly think it blew itself out already. It seems very cheap sadly. I would love a replacement or at least know what I did wrong!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 13, 2022
Hello McKinsey92,
We're sorry to hear about your experience when using this pressure washer! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, so that we can complete troubleshooting with you and gather the necessary unit information.
In the meantime, here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. We hope these tips help!
We're sorry to hear about your experience when using this pressure washer! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, so that we can complete troubleshooting with you and gather the necessary unit information.
In the meantime, here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. We hope these tips help!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Second year-running great
on May 26, 2021
Posted by: patsloot
from Sylvania Ohio
Gender:Female
I bought this power washer last spring, 2020. Because of reading all the reviews, I was careful to drain it and store it properly over the winter. This spring 2021 it started right up and is running great. Wouldn't want to go thru a summer without it. Does all jobs I put it up to with good results.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Replaced gas PW with this electric one, so far it's great!
on October 6, 2021
Posted by: garyb
from Altamonte Springs, FL
Gender:Male
Verified Purchase:Yes
I replaced a gas 3000 psi pressure washer with this 2300 psi electric. I was a little skeptical the strength would not be enough, but after doing a driveway, sidewalk, and lots of brick and stone it's performed great. The reason for the switch to electric was my wife wanted to contribute to pressure washing but the gas pressure washer was not manageable. This is compact, light, and very easy to use. We're only using this around our house, which is under trees in florida, so lots of algae and mildew to clean, and this is a great fit. I would recommend it for homeowners.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Very very bad and shoddy machine. Different model number, open box damage
on April 15, 2022
Posted by: AnnRuth
from Sacramento, California
Gender:Female
Verified Purchase:Yes
NON WORKING PRODUCT, ONE MONTH LATER NO RESOLUTION AND I WAS PROVIDED WITH INFORMATION THAT WAS NOT TRUE.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Caare, April 18, 2022
Hello AnnRuth,
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We see that our team is working towards resolving the concerns that you have brought to our attention in a timely manner. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We see that our team is working towards resolving the concerns that you have brought to our attention in a timely manner. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features and get even the toughest jobs done one pass ..
on May 23, 2021
Posted by: POWER TO THE MAX
Bought it today and did some work after set up ...Great results in minutes .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JamesJ
from Portland, Maine
Gender:Male
Verified Purchase:Yes
Works well it’s powerful but the delay for the motor to rev up each time you press the trigger is an absolute annoyance. It also only really seems to clean well with the turbo nozzles the others seem futile
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Service, July 20, 2021
Hello JamesJ,
Thank you for your feedback. Sorry to hear of your experience. While it is normal to have a very slight delay from when you pull the trigger, however; anything excessive may not be normal. One reason for the delay may be due to the pressure from your water supply as this machine require at least 45-60 PSI of pressure. For further assistance, please contact our customer service helpline at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Thank you for your feedback. Sorry to hear of your experience. While it is normal to have a very slight delay from when you pull the trigger, however; anything excessive may not be normal. One reason for the delay may be due to the pressure from your water supply as this machine require at least 45-60 PSI of pressure. For further assistance, please contact our customer service helpline at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com