Customer reviews from greenworkstools.com
Greenworks - Pro Electric Pressure Washer up to 2300 PSI at 1.2 GPM - Green
Average customer rating
4.6
(1,627 Reviews)
Rating breakdown 1,627 reviews
5 Stars
1,269
4 Stars
245
3 Stars
36
2 Stars
26
1 Star
51
93%of customers recommend this product.
(
1,375 out of
1,471)
Customer Reviews for Greenworks - Pro Electric Pressure Washer up to 2300 PSI at 1.2 GPM - Green
Customer Rating
1
Great when it works, then it doesn't.
on December 11, 2023
Posted by: croe6262
Gender:Male
Bought the unit at the end of September. Used three times about 40 minutes each washing down the patio, then the pump failed (December). Expected way more from this unit.
Response from greenworkstools.comBy Greenworks, December 12, 2023
Hello croe6262,
We are sorry to hear that you are experiencing an issue with your pressure washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or by chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information
We are sorry to hear that you are experiencing an issue with your pressure washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or by chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Very very bad and shoddy machine. Different model number, open box damage
on April 15, 2022
Posted by: AnnRuth
from Sacramento, California
Gender:Female
Verified Purchase:Yes
NON WORKING PRODUCT, ONE MONTH LATER NO RESOLUTION AND I WAS PROVIDED WITH INFORMATION THAT WAS NOT TRUE.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Caare, April 18, 2022
Hello AnnRuth,
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We see that our team is working towards resolving the concerns that you have brought to our attention in a timely manner. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We see that our team is working towards resolving the concerns that you have brought to our attention in a timely manner. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features and get even the toughest jobs done one pass ..
on May 23, 2021
Posted by: POWER TO THE MAX
Bought it today and did some work after set up ...Great results in minutes .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Where is the soap unit?
on July 3, 2022
Posted by: PepGarden
from Albany, GA
Gender:Female
Sorry but it truly sucks that you do not mention that you need an extra part for soap. That information is not on the box or in the assembly instructions. I am sorry but an attachment of the wand is dumb. You should make it clear that the soap is not mixed in a tank. My unit is assembled but unused. I want my money back!!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello PepGarden
Thank you for bringing your concerns to our attention. We're very sorry to hear that this model did not meet your expectations.
There is a soap suction tube on the side of the unit. To use the soap, mix it in a pale and insert the tube. Install the soap nozzle and you're ready to go. Please review the instructions below for using the soap.
1. Put the machine vertically on a flat surface.
2. Put the end of the siphon hose into a detergent container (not included).
3. Install the soap spray tip onto the wand.
4. The machine will suck detergent automatically when you use the spray gun.
NOTE: Do the instructions on the solution bottle to prepare detergent.
NOTE: Soap/detergent can only be applied with this machine when the black nozzle (75 degrees) is installed.
It's worth noting, you can always ask us questions here as well using the Q&A section on our website or on Amazon. Hope this helps!
Thank you for bringing your concerns to our attention. We're very sorry to hear that this model did not meet your expectations.
There is a soap suction tube on the side of the unit. To use the soap, mix it in a pale and insert the tube. Install the soap nozzle and you're ready to go. Please review the instructions below for using the soap.
1. Put the machine vertically on a flat surface.
2. Put the end of the siphon hose into a detergent container (not included).
3. Install the soap spray tip onto the wand.
4. The machine will suck detergent automatically when you use the spray gun.
NOTE: Do the instructions on the solution bottle to prepare detergent.
NOTE: Soap/detergent can only be applied with this machine when the black nozzle (75 degrees) is installed.
It's worth noting, you can always ask us questions here as well using the Q&A section on our website or on Amazon. Hope this helps!
Written by a customer while visiting greenworkstools.com
Posted by: JamesJ
from Portland, Maine
Gender:Male
Verified Purchase:Yes
Works well it’s powerful but the delay for the motor to rev up each time you press the trigger is an absolute annoyance. It also only really seems to clean well with the turbo nozzles the others seem futile
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Service, July 20, 2021
Hello JamesJ,
Thank you for your feedback. Sorry to hear of your experience. While it is normal to have a very slight delay from when you pull the trigger, however; anything excessive may not be normal. One reason for the delay may be due to the pressure from your water supply as this machine require at least 45-60 PSI of pressure. For further assistance, please contact our customer service helpline at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Thank you for your feedback. Sorry to hear of your experience. While it is normal to have a very slight delay from when you pull the trigger, however; anything excessive may not be normal. One reason for the delay may be due to the pressure from your water supply as this machine require at least 45-60 PSI of pressure. For further assistance, please contact our customer service helpline at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not happy with purchase
on December 10, 2021
Posted by: MLSM
from Jackson Louisiana
Gender:Female
The first one we brought home had a water leak. Returned and got another one only to have a leak from another place. Returning it today.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks, Customer Care, December 10, 2021
Hello MLSM,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you received two units experiencing similar problems. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-67857 or send an email using the customer contact form located on our website. We look forward to hearing from you.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you received two units experiencing similar problems. If you are interested in discussing these issues directly with our team, please give us a call at 1-888-909-67857 or send an email using the customer contact form located on our website. We look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Cheep Parts
on May 4, 2023
Posted by: Bunker69
from Atlanta
Gender:Male
I bought my power washer last fall and obviously didn't use it over the winter. When I used it this spring, the hose had a leak and the turbo washer worked once. I called customer service and was on the phone for 45minutes for a supervisor to say that they are wearoutable parts and they aren't covered. That I could buy their replacement parts. Stand behind your parts GW!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 5, 2023
Hello Bunker69,
We're sorry about the issues you've experience with our wearable parts. For the turbo nozzles this is an issue that you can remedy by simply cleaning the tip. First soap the nozzle in a water vinegar solution to dissolve any calcium buildup. Then you want to take the nozzle/tip cleaner pin or a similar utensil (unfolded paper clip) and rinse the nozzle under water as you clean the out the hole with the pin. Even a small bit of debris may cause issues with the turbo nozzles and should be cleaned regularly. In terms of the hose this is a considered a wearable part and is not covered under warranty. This is not just a Greenworks practise this is industry standards. Our poly-flex hose that is included with this unit is made in the USA and designed for durability and reliability. However, proper handling and storage are still necessary. Please note if you purchase a new hose or nozzle direct from us it will come with a 1-year warranty which is above industry standards:
https://www.greenworkstools.com/products/30-foot-high-pressure-washer-hose-5207002-b?_pos=1&_sid=1f789dbac&_ss=r
https://www.greenworkstools.com/products/4500-psi-turbo-nozzle?_pos=1&_psq=turbo&_ss=e&_v=1.0
Hope this information has helped!
We're sorry about the issues you've experience with our wearable parts. For the turbo nozzles this is an issue that you can remedy by simply cleaning the tip. First soap the nozzle in a water vinegar solution to dissolve any calcium buildup. Then you want to take the nozzle/tip cleaner pin or a similar utensil (unfolded paper clip) and rinse the nozzle under water as you clean the out the hole with the pin. Even a small bit of debris may cause issues with the turbo nozzles and should be cleaned regularly. In terms of the hose this is a considered a wearable part and is not covered under warranty. This is not just a Greenworks practise this is industry standards. Our poly-flex hose that is included with this unit is made in the USA and designed for durability and reliability. However, proper handling and storage are still necessary. Please note if you purchase a new hose or nozzle direct from us it will come with a 1-year warranty which is above industry standards:
https://www.greenworkstools.com/products/30-foot-high-pressure-washer-hose-5207002-b?_pos=1&_sid=1f789dbac&_ss=r
https://www.greenworkstools.com/products/4500-psi-turbo-nozzle?_pos=1&_psq=turbo&_ss=e&_v=1.0
Hope this information has helped!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great Value, Great Price
on August 26, 2023
Posted by: Gaar
from Morgantown West Virginia
Gender:Male
I bought this, this month. Easy to put together. Only had it 2 days have yet to use.
Pros: Convenient, Cost-Saver, Easy to Use, Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com