Customer reviews from turbotax.intuit.com
TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Average customer rating
3.7
(5,090 Reviews)
Rating breakdown 5,090 reviews
5 Stars
2,137
4 Stars
1,058
3 Stars
812
2 Stars
495
1 Star
588
Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
3
Turbo tax is not what it used to be
on April 10, 2026
Posted by: johnbear1
from Texas
The system keep trying to push me to the online system. However, it would not use my work from the desktop program. most frustrating. I also had to reenter my work when it could not find the file that had been started. I lost an hour from that.
Also, i purchased audit defense then when i filed the taxes on line, it offers me the Advantage program which include free audit defense. What a pile of.... Otherwise it is a good program.
Also, i purchased audit defense then when i filed the taxes on line, it offers me the Advantage program which include free audit defense. What a pile of.... Otherwise it is a good program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax can't count.
on April 10, 2026
Posted by: RobS2026
from Florida
I am getting message that I have submitted 5 returns for e-file and I have only filed 1.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Desktop versions having problems
on April 10, 2026
Posted by: Muser26
from Florida
The refund/owed amount not showing in the final review on top of screen. Not showing at any time on the top of screen. Made sure I was current on updates, still did not show. However, the correct amount did show on the actual 1041 Form.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Issue
on April 10, 2026
Posted by: Trust account
from South Carolina
The person helping me took great care of my problem, and spent time explaining and going over everything. Excellent experiance.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, helpful product!
on April 10, 2026
Posted by: Trebor Esneot
from Maryland
After many years, this is the first year I used the live help service. I connected with a REAL person who answered my question (that the automated chat failed miserably), and also provided some useful insight, in no time! It was a great experience!
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Inexcusably sloppy software
on April 10, 2026
Posted by: Rob in NJ
from NJ
way too many glitches. Continues to e an unpolished product. I've done three estates and a trust... and the estates dragged on for a few years. If I didn't have some background, it would have been a disaster.
Things like: if you don't have a K-1 recipient, it doesn't understand. Deleting income sources from previous years is very clumsy as it retains the sources even though they were supposedly deleted.
If an estate has continued for more than two years, there's a checkbox and you're supposed to give an explanation for why it is taking so long to settle. I had to "manually" create the form within the program, and only because I knew it was needed - I had not been prompted by the program.
This is Simple stuff with a Simple estate. My complaints are not specific to current year tax changes. Even the creation of this review is aggravating as some cute AI that's built into the intuit site keeps clipping my words. Amazing. This is THE program for consumers, and is used for a very delicate topic, yet it is so poorly executed... year after year. I've tried one competitor, time for another.
Things like: if you don't have a K-1 recipient, it doesn't understand. Deleting income sources from previous years is very clumsy as it retains the sources even though they were supposedly deleted.
If an estate has continued for more than two years, there's a checkbox and you're supposed to give an explanation for why it is taking so long to settle. I had to "manually" create the form within the program, and only because I knew it was needed - I had not been prompted by the program.
This is Simple stuff with a Simple estate. My complaints are not specific to current year tax changes. Even the creation of this review is aggravating as some cute AI that's built into the intuit site keeps clipping my words. Amazing. This is THE program for consumers, and is used for a very delicate topic, yet it is so poorly executed... year after year. I've tried one competitor, time for another.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax not for the faint of heart
on April 10, 2026
Posted by: Vote for FLAT TAX
from Wa
i realize our tax code is complicated beyond reason, and TurboTax has and continues to be my only solution, BUT do you know anything about human factors guiding GOOD user interfaces. constantly butting heads with your "let us guide ..." approach which fails to offer options in the TAX Code . ARG. and resorting to opening the form directly making changes causes your 'review' to literally implode!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is ok but has some anoying glitches
on April 10, 2026
Posted by: UserCA1
from California
Product is very expensive and seems to have few glitches.
I had to redo the return from scratch because it would not let me Transmit, becasue it was showing some phantom member forms. I spent couple of hours trying to find and remove the but they would come back every time. Once I created all new report I was able to transmit but now it only shows status of Federal report even though state was transmitted at the same time.
Generally a bit dissapointed, it used to work much better.
Not having a Mac version of the software is also and issue. As a Mac user I need to use another computer.
I had to redo the return from scratch because it would not let me Transmit, becasue it was showing some phantom member forms. I spent couple of hours trying to find and remove the but they would come back every time. Once I created all new report I was able to transmit but now it only shows status of Federal report even though state was transmitted at the same time.
Generally a bit dissapointed, it used to work much better.
Not having a Mac version of the software is also and issue. As a Mac user I need to use another computer.
Written by a customer while visiting turbotax.intuit.com