The software itself worked well once we were able to download the state form. Unfortunately, it took 5 support phone calls before we were able to successfully download the state forms. We had similar issues in 2024 also. Regardless of how well the software works, if we spend 10 hours on support calls each year trying to download/troubleshoot software, it's just not worth it. I'm an IT person and every support specialist seemed to have zero clue what the error messages in your software meant or root cause. Frankly, it's ridiculous! Also, on this review form... seriously, I have to spend my time trying to find a unique Nickname? Are you kidding me????