Some aspects were unclear and did not have "Explain This", which caused a call into the Customer Service Center. Also, when I reached them, I had to be redirected to someone that dealt with TT Business. It even required that person to go back and dig into the question more deeply. All in all, it was okay but took time and caused delays on both sides..
For the amount of money we pay, you need a LOT more help info on how and where to find the various tax ID numbers needed. Also a MUCH more prominent method of getting the help you say we can access (if only we can find out how).
I have used your product since your company began but next year I'm thinking of switching.