TurboTax is easy to use and they have detailed explanations for many of the inputs / questions. But they overkill you with the different options for reviews and guidance while you select the product you need. There is so much marketing, it is hard to get started.
I do appreciate the accurate arithmetic. I would appreciate better guidance. - a "what's this" (like in Amazon) to explain terminology in plain English - a <CTRL F> (like in Windows, or in Adobe pdf) to find text in forms and in guided mode - don't ask me to re-answer already answered questions, when I go back to correct a specific item - Don't say "now transmitting" and then ask me to correct an "error" caused by TurboTax - less advertising for products for sale - readable, searchable help (like Google)
I had difficulty ordering and downloading the product for estates (trusts) which resulted in three $180 charges. I contacted TurboTax support and she was able to put in a refund request for 2 of the 3. Waiting 5-7 business days to see the refunds.