Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
5
Great Product, wants more transparency
on March 5, 2025
Posted by: sam619bear
from PA
While I did love this, I do wish that you would have been transparent that the online version costs way more than the desktop version. This was also much simpler to use compared.
Once installed the product works flawlessly and is veery easy to use. However, I have had problems loading the state product for two years in a row that has me very frustrated. In both years it took hours with support to get the state product downloaded. Lat year it was a glitch in the TT download process. This year no one can tell my why it didn't work using normal process.
The product is good except when it's not - then there is no way to get help or service. The AI help is garbage. Can't understand even the basics of a query. Assumes and then leaves no option for changing result. I had to hang up and start over multiple times. Finally got a human. He didn't solve the problem or even show any interest in fixing the bug. Basically said, "too bad. You will have to file by mail because the program won't print your required form."
The software is excellent but my state, Delaware, was not supported so I had to do it by hand and mail it. I know it's supported in ProSeries so I was disappointed it was not available in TurboTax Business