I usually could understand what information was being requested. The step-by-step process was slow but worth the time it took to complete. The additional Help boxes were almost always useful.
I have always used Turbotax because of what great help it is to me and all of the steps it walks me through. However, the last couple of years I have had a lot of trouble with the server. It is continually having issues connecting to the update site and this year it took me 7 extra days to e-file my return because their site was having technical difficulties. I paid extra to have the e-file version and nearly had to give in and file my mail so i didn't miss my deadline. That's not acceptable.