Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
5
Tiffany is AWESOME!!
on April 10, 2025
Posted by: TTBusiness
from Benton City, WA
I had the pleasure of talking to Tiffany on 4/9/25 at 3:36 pm. I was having an issue with my email on my account and couldn't access the Turbo Tax Business software I had purchased the night before. She was patient, understanding, and helped me gain access to the software I purchased and took the time to help me resolve my email issue with my account. She was absolutely amazing, very professional and went the extra mile for me. I can't thank her enough.
My experience was mixed. Several times I had to look on the web for information that the form brought up but didn't explain -- Example -- what is the four letter code I need at the end to file electronically and where do I find it (Community Help said to go back to the IRS form giving me the EIN). Another time I was asked if I want to carry an NOL forward, then told the proper form and where to find it -- but it wasn't there.
Everything well explained except if an error is found then sometimes the remedy is briefly worded so it is difficult to understand (for a non-tax professional)
Got very good advise and help. I have on going problem however with downloading previous years which I have bought. I do not ever see a download feature. This has been a problem for a while. I need to download previous versions as I move to windows 11.