Customer reviews from turbotax.intuit.com
TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Average customer rating
3.7
(5,090 Reviews)
Rating breakdown 5,090 reviews
5 Stars
2,137
4 Stars
1,058
3 Stars
812
2 Stars
495
1 Star
588
Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
3
Horrendous installation process
on September 15, 2025
Posted by: charlie112233
from daytona beach fl
Horrible experience in installing. I have used Turbotax since day one - the 80's ! and the installation of this LEGAL package, bought at an authorized reseller was a nightmare, had to get tech support to help. Turns out the system did not have C++ but the software did not generate any error code, it just did not activate nor run. Even your own tech was perplexed. luckily he was resourceful and we were able to solve the problem after a few hours I wasted all morning. Congratulations - you made Turbotax as unpleasant to deal with as the IRS.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on September 15, 2025
Posted by: BrentP333
Easy to use, but can be a bit laborious with multiple partners.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on September 15, 2025
Posted by: Debi 2
from Littleton CO
Always has been my go to for tax preparation since forever.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Gets the job done
on September 15, 2025
Posted by: Grant1220
from NJ
This year, I decided to tackle my taxes with TurboTax—and honestly, it made the whole process way smoother than I expected. The software walked me through everything step by step, asking simple questions about my income, deductions, and life changes. It felt more like filling out a guided survey than dealing with tax forms.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome but I am still having problems STATE.
on September 15, 2025
Posted by: RTP FLP
I have always liked and enjoyed using Turbo Tax though this year I am having technical problems with the state return.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax: Buggy, Horrible to Use, Expensive
on September 15, 2025
Posted by: DPeterson86
from minnesota
Desktop version does not walk you through step by step on many section you would expect it to. There is much to be desired in both desktop and online. Online is WAY too expensive and doesn't have the ease of bulk editing like the desktop version does. You can't copy/paste text in the desktop version if you need to look up something on google (because you know the help in the app won't be good enough). State parts leave MUCH to be desired....Really, no e-file for state even though I paid $55 for it? I still need to print and mail myself. Also, I had to re-enter in ALL of my information from the online version BY HAND again because the tax download file from the online version must have been corrupted/incompatible. No one was available from support. Navigating the interface was often frustrating. Who knows if I got the state filing correct because they really didn't help with much at all or explain it. Next year I be actively looking for other solutions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Took me forever to just get into my TurboTax!!!!
on September 14, 2025
Posted by: Anonymous
from FL
I have wasted two entire days as well as many days before this weekend just trying to open up my TurboTax so that I could e-file my return!!!!! Finally, for some unknown reason, it finally let me get into it and was able to file my taxes after MUCHHHHHHH stress and aggravation. I have used TurboTax for probably 20 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Review
on September 14, 2025
Posted by: LindaCLR
User friendly and thorough. Convenient and affordable.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We're thrilled to hear that you were happy with your filing experience! We appreciate the feedback about our fees, and will be sure to share that feedback with our team.
Written by a customer while visiting turbotax.intuit.com