Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
3
One Awesome, slowly dying.
on September 15, 2025
Posted by: Sadly departing
from Wyoming
I've been using TurboTax since 1989. This was a very disappointing experience. Federal tax and filing was fine. Thank you for that. Nebraska taxes went smoothly, but could not be filed online. Montana state taxes weren't even available. I had to do Montana manually, which took longer than everything else combined. I realize these are smaller states whan California, but this is pathetic. I guess it doesn't make sense for you to invest in a cash-cow brand. Well, I guess it's time for me to stop investing in you as well. Thank you for 35 years of wonderful service.
The support team is always friendly and knowledgeable
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
There are parts of the filing that can still be confusing. especially when clicking on the forms button at the top right corner of the software during filing. After you click on forms to read through the tax forms, and when a user wants to go back, no button or tab takes the user to the place in the numbered steps where he was in the filing process. Instead, it takes the user to the middle of the process.