Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
3
Software is meh, human very good, wait time 35 min
on February 20, 2026
Posted by: humaglobin
from CA
I did need to talk to a live expert and she was very good. The screen sharing software was essential. I could have saved her time by installing the screen sharing software while I was waiting for a human for 35 minutes.
The business product interface is lacking when dealing with year-end brokerage statements. Also, in the estimated payment section, the software was hard-checking boxes I dd not want checked. I had to often go into FORMS and consult outside AI chats to get through the process.
Multiple issue this Year. Won't import direct to TurboTax business desktop from QuickBooks. Problem with estimated partnership and PTE tax in state. Problem with Special depreciation. Problem generating and Printing K1-p for Ste. can only access through view form, does not save it for keeping with return or printing to send to Illinois.
Turbo tax has a known software issue with a foreign beneficiary but that could also be an IRS problem so I had to mail the tax return. It would not generate a K-1 for the foreign beneficiary. I was filing a final return for the trust and had expenses greater than the income. These expenses could be passed down to the beneficiaries under IRC 67(e) but I had to find that out myself. I know it is also DIY but these different topics can be added to the software.
Response from turbotax.intuit.comBy TurboTax Care Team, February 27, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
It had errors, that i knew were errors, for a few weeks until you finally fixed it. It gave me access to the forms but would not let me update the errors. Also, your state business turbotax is awful. Where the federal guidance is very good, the VA guidance is non-existent and i have to go to IRS pages to try to determine what to do.