Customer reviews from turbotax.intuit.com
TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Average customer rating
3.7
(5,090 Reviews)
Rating breakdown 5,090 reviews
5 Stars
2,137
4 Stars
1,058
3 Stars
812
2 Stars
495
1 Star
588
Customer Reviews for TurboTax - Business 2024 Federal Only + E-file - Windows [Digital]
Customer Rating
1
Bugs in software. Come on.
on March 15, 2026
Posted by: Nate999991
from California
I paid $200 to be able to file federal and state taxes for a simple special needs trust. I cannot get e-File to work. I had print it out and send it in by mail. I kept getting an error saying the software wasn't up to date, but I checked for updates and it said it was. I even downloaded and installed updates manually and it didn't help. For $200, please at least make your software work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use buy hard to get technical support
on March 15, 2026
Posted by: PamDH
from Oregon
Had some technical issues where there was a glitch in the software. Couldn't find a way to get help so had to figure out a work around by switching to forms to enter an amount that would enter in the step-by-step option.
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great software
on March 15, 2026
Posted by: Giotav
from Colorado
Turbotax makes filing my taxes super easy and enjoyable.
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Generally good, but could use some improvements
on March 15, 2026
Posted by: Dac65TX
from TX
Generally easy to use and understand. I wish it had help on every page to explain each specific page. There were a few things I needed to look up so I could understand what I'm supposed to do.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 21, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great but needs a Mac Version
on March 15, 2026
Posted by: Eric1357
from Texas
I really wish this had a Mac version. It is a great software.
Response from turbotax.intuit.comBy TurboTax Care Team, March 19, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
No AI, Many Issues for Expensive Tax Product
on March 15, 2026
Posted by: mavissolutions
from CA
TurboTax charging $143 for this level of service is ridiculous. Business tax filing is already stressful, and the software made it worse by being unclear, confusing, and poorly explained at several key steps. Instead of giving users confidence during an important financial task, it created frustration and uncertainty.
What makes it even more embarrassing is that ChatGPT provided clearer and more useful guidance than a paid tax platform. For $143, users should expect clear instructions, reliable support, and a product that actually helps them file correctly. That is not what we got.
In an era where AI support is everywhere, it is hard to understand why TurboTax does not offer intelligent, step-by-step help built into the process. That alone could have prevented a lot of confusion.
The worst part was the actual filing experience. Even though our business has two shareholders, the forms only showed one, which caused errors and turned the entire process into a mess. After spending two hours trying to fix it, we had no choice but to start over from scratch. It was a nightmare.
Overall, this was a deeply frustrating and disappointing experience. For the price TurboTax charges, users deserve a product that works smoothly and supports them properly, not one that creates more problems than it solves.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Nickel and diming each features/downloads
on March 15, 2026
Posted by: DaveKone
from CA
This year product pricing is confusing - one business software for K1 generation for LLC and requires separate downloads at an additional fee. Higher fee $55 - for CA - for an LLC you force us to buy LLC and partnership forms - nickle and diming fees- costs are getting high for us to continue to use Turbo tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Disappointed in the importing from Quickbooks
on March 15, 2026
Posted by: Wendysc
from North Carolina
The import from Quickbooks was very confusing so I ended up putting in my own information for the year
Response from turbotax.intuit.comBy TurboTax Care Team, March 20, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com