Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.4
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
69
4 Stars
30
3 Stars
6
2 Stars
4
1 Star
4
87%of customers recommend this product.
(
97 out of
111)
Customer Reviews for BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
5
Handy and Efficient
on July 26, 2024
Posted by: Cday
from Casper, WY
[This review was collected as part of a promotion.] So when I first received this CrossWave Omniforce Edge I felt slightly overwhelmed at the instructions for different jobs, cleaning, disassembling & reassembling, etc. However, let me put your mind at ease; it is not difficult. The first time I followed the directions & realized it was actually quite intuitive to assemble & disassemble for cleaning and not overwhelming at all. After using many times, I really love this thing. It's light weight, I absolutely love that it's cordless, and I can get several cleaning tasks accomplished in the time it stays charged. I have used it to clean kids messes in the (both dry and wet) in the kitchen and dining room, many times on sticky messes left from drippings in the kitchen, to clean up pet hair, kitty litter, footprints, and cat messes, especially around the litter box. Each use has been super handy and saves me having to use multiple cleaning methods for each area. I do sometimes forget that I need to do all of my dry cleaning/Power Vac Mode (such as on low rugs) first because after you use the Power Mop Mode you'll need to clean and let parts dry for 24 hours before doing those areas. So be sure to do any dry only areas first before getting the wet areas. TheCrossWave Omniforce edge was able to very easily and efficiently get right up the edges of the floor/molding without leaving a strip that doesn't get clean. That's a huge benefit for me. Because of its light weight and the way the head tilts it's also very easy to maneuver in smaller spaces. It doesn't lay down quite as far as I'd like for under furniture but I have been able to reach most places without moving things around. Overall the suction and cleaning power is very good. On more difficult areas it's a good idea to make several small passes back and forth. I haven't had a mess yet that it hasn't tackled well. It leaves the floor just damp and quickly dries. Thanks to the Stellar Product Testing Panel for providing me with this wet & dry vacuum.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Great Wet-Dry Vac for Easy Clean-ups
on July 26, 2024
Posted by: nmontian
from Orange County, CA
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum! This wet and dry vacuum is a great addition for easy clean ups for our home but I can definitely see it as a great everyday vacuum and mop combination for those who do not have a lot of space to store multiple devices and need a combination vacuum/mop, for those who want to save time, and for those who have regular spills and messes on hard surfaced floors. When using this vacuum, I was surprised by the weight of it. It is much heavier than I expected considering the slim size of the vacuum. The installation and set up was easy and quick thanks to the simple quick guide instructions. I love the cordless feature as it makes it convenient for easy clean ups around the house. The solution you use in the water tank works great and helps give the house a clean scent after use. The clean edge technology was a great perk as it's always difficult to get messes and grime close to the walls. The suction power was pretty good for the size of the vacuum and it being cordless. I mainly used it in the kitchen which is the heaviest traffic room in our home and the vacuum was easy to manuever and got all the dirt, dust, and grime off the floor that I could see with my naked eye. When using the mop feature, I did wish that the brush itself was possibly thicker in order to mop better but it definitely does the job. The stand to hold the mop attachment is a great feature as well in order to avoid mold and mildew. The clean up was also quick and easy thanks to the quick guide instructions. Overall a great wet-dry vacuum that I would continue to use for quick clean ups around the house and would recommend for anyone looking for a compact simple to use wet-dry vacuum.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Nimble and useful
on July 26, 2024
Posted by: LauraS
from Portland, Maine
[This review was collected as part of a promotion.] The CrossWave OmniForce Edge is a solid, well-built wet and dry vac with many pros. I was given this wet and dry vacuum to test as part of the Stellar Product Testing Panel, and I'm so glad I was, because it's now part of my regular household cleaning routine. The great: It's lightweight and nimble (especially when compared with a more traditional vacuum going up and down stairs), cordless, and has a completely intuitive design. I read the quick start guide and the instruction manual when it arrived, because I like that kind of thing, but I could have easily just switched it on and figured it out -- it's that straightforward. I also love that it takes up limited floorspace when charging, which is very helpful for small spaces, especially if you're storing it in a pantry or similar. It did a fabulous job in the wet vac mode cleaning our hardwood floors -- they were gleaming, and it refreshed our rugs nicely. A few things to know: The vacuum has a limited run time, and there isn't a way to run it in a corded mode. For me, this makes it more suited to quick jobs than a full house clean. The parts need time to dry after using the wet vac mode, so you have to dry vacuum everything first and then wet vac after, which can mean moving furniture twice. Cleaning the vacuum after each use is a little involved with several parts to remove, rinse, and then let dry for 24 hours. A couple of the parts need to be replaced every few months (filters, mop brush heads). The edge cleaning was good, but not as good as a crevice tool on a traditional vacuum, and this doesn't come with any attachments -- an upholstery brush would be an awesome addition. All in all, while it won't replace my regular vacuum for the reasons above, I really liked this wet-dry vac as an everyday tool for quick jobs, to refresh rugs in between deeper shampoos, and to make my hardwood floors shine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Perfect for a house with pets & a toddler!
on July 25, 2024
Posted by: Rochelle
from Richmond, VA
[This review was collected as part of a promotion.] The Bissell CrossWave OmniForce Edge has been a great addition to our cleaning lineup. I did receive this product through the Stellar Product testing panel, but all thoughts are my own. Having a house with pets and a toddler we are not new to regular messes - the CrossWave Omni Force Edge has really helped us keep our floors clean without lugging out a large vacuum and mop. It was super easy to set up and get started - we love the docking/charging station and because it's so convenient to use we leave it out 24/7 to grab quickly for spills or other messes. I love that you can do a quick vac or turn on the mopping function to do a more deep clean. We've found that the battery lasts for a good 25 minutes on the mop function which is plenty of time to clean quick messes or mop the full kitchen and living room area. We also love the cleaning feature where it self-cleans the brush roll. The reason for four stars are a few things I think could be improved. First, it does need fully cleaned after and this requires taking it apart and leaving the brush roll out to dry - not a big deal but it does add an extra step and if you don't the brush roll will smell. The brush roll and front plate are also kind of tricky to get back on which I found to be frustrating. My next issue is how often the brush roll needs replaced, it recommends every few months meaning you'll be paying for a new brush roll 3-4 times a year which can add additional cost on top of the machine. Last, while it is super convenient overall, it does not fully replace our larger vacuum and mop for deep cleans, this really is for quicker clean ups, I don't find it to be powerful enough for deep cleans. I also wish there was more suction power on the mop to dry the floor more quickly. I will say the convenience of the mop/dry and general ease of use have balanced out some of the quirks or issues we experienced. And we love modern look of it and the digital screen.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
CrossWave OmniForce Edge
on July 25, 2024
Posted by: Magsarita
from Memphis, TN
[This review was collected as part of a promotion.] I received the CrossWave OmniForce Edge as part of the product testing panel for Stellar Reviews. The vac is very versatile, allowing you to clean bigger messes with both the power modes (power vac for dry messes requiring increased suction) and (power mop for pet messes, baby messes, toddler messes, kitchen spills, etc. requiring dual wet and dry cleaning) which is amazing to have essentially the benefits of 2 machines in 1, eliminating storage needs. My favorite aspect of this vac is the ability to utilize it as a cordless machine, not requiring constant plugging/unplugging as you transition from room to room when using for routine cleaning. This vac cleans better and offers more power than my old device which also required being plugged in so I would definitely recommend to friends. The only downside I can think of (if any) is the charging station is more than just a single plug so does take up some room - it would be nice if it were able to be even smaller. Overall I would rate the CrossWave OmniForce Edge 5 stars!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
The vacuum sucked in a good way!!!
on July 25, 2024
Posted by: Jessica
from St Louis, missouri
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. I absolutely had a great time getting to know this product! The vacuum worked wonderfully! Glided well, lightweight, fun on/ off noises and kept a long charge. It vacuumed very well over my rugs without the turbo on. My favorite part of this product was the charging station. The instructions were nice and clear making it fairly easy to put together and how to use as well. I am only giving this a 3 star because I think the mopping feature needs some improvement. Once you use the mopping feature the battery starts to drain quickly. It left a lot of streaks on several types of surfaces. After you are finished with a job the dirty water plus debri are in the same containers making it very difficult to clean out especially with pet hair. I still use the vacuum daily and works great, however I have no intention to continue useing it to mop.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for your feedback, Jessica. Please let us know if we can help with your CrossWave anytime at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Great for daily use
on July 25, 2024
Posted by: Yochob
from Atlanta GA
[This review was collected as part of a promotion.] After a few weeks of trying this vacuum out, we like it a good bit. It's definitely better than our old corded stick vacuum that someone passed along to us, but not quite as nice as some higher end ones. First the pros. It's cordless. You'd be surprised how much time and effort it feels like you save when you can just grab and go instead of unwinding a cord and plugging it in. It doesn't sound like much, but it can make the difference between "I don't want to deal with this more than weekly" and "oh look some fuzz let me get that up real quick." It's easy to maneuver and feels light to roll around as well, compared to our old stick vacuum. It has good suction, so you don't have to go over the same spot too many times to get everything. It stays pretty smooth across different surfaces too. The battery life display is quite clear and intuitive. When you stand it upright, it turns itself off automatically to save you a step. I should note a few things holding it back, though. The vacuum front/head is pretty thick to accommodate the mop and the vacuum does not lay flat, so you're not going to get very far underneath most furniture unless it's pretty high like a dining chair or table. Unlike our old vacuum, it does not have lights on it to see what you're picking up in dimly lit areas. While it's pretty light to maneuver, it is a bit heavy to actually lift up off the ground. We had a little trouble working out the mop. I am very sensitive to smell, so I could not use the included mixture. We tried using our usual cleaning solution, but it bubbled up too much and set off the "bucket full" sensor whenever we tried to use the mop. Cleaning the vacuum with the mop bucket was honestly not that much worse than cleaning a regular vacuum, but since it's liquid you probably don't want to leave it over multiple uses so it's a bit more work. Overall, we are pleased with this vacuum and thankful to have a chance to test it out via Stellar Product Testing Panel!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Powerful wet vac!!!!
on July 25, 2024
Posted by: Mere
from Buffalo, NY
[This review was collected as part of a promotion.] I'm a mom of 2, one is a toddler and one is a teenager! And I have a 13 year old dog. Needless to say, I have tested and tried this vacuum a lot in the last month or so. My home is about 1,300 square feet and its 90% hardwood floors so, the multi function wet-dry vac has come in handy big time. In my bedrooms we have thick carpet and I was surprised that this works great on the carpets as well!! Here are some of my first impressions, I love the sleek, easy to handle design and charging station. I really like that I don't have to plug in the vacuum everytime, I know that is a small thing but I love that I can just plop it on the charging station and that stays plugged in all the time. I hate when I go to vacuum and realize that my husband didn't plug it back in (sorry, babe to throw you under the bus). Secondly, it's cordless. I cannot wrestle with cords anymore!! When I'm cleaning I want to be able to get the job done in one fail swoop without being tangled in a cord. I definitely love and need the cordless option on this wet-vac. This vacuum is also super easy take apart to empty and clean!!! The self cleaning feature seems to really help it not smell gross or like a wet dog. Some other features I have liked about this vacuum and the fact that you can get UNDER cabinets AND it cleans flat along the edge of my floor and wall. You know that space where most vacuums don't reach? This one reaches. And because it reaches it makes my job easier. I also feel like this is pretty easy to operate, you just need to make sure and read what the 3 buttons do by the handle (top one is maximum suction, the water one and then the on option). It is also pretty lightweight!! Most importantly for my hairy messy household, this wet vac actually works!! It cleans up spills and gets all the dog hair off my couch and rug. It's been a game changer that I can vacuum and mop up underneath my kitchen table- at the same time! Underneath my dining table and near my toddler always l
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare