Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
68
4 Stars
30
3 Stars
4
2 Stars
3
1 Star
3
90%of customers recommend this product.
(
96 out of
107)
Customer Reviews for BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
4
Game changer for parents with messy kids
on July 23, 2024
Posted by: KC
from Orange, CA
Verified Purchase:No
[This review was collected as part of a promotion.] Having 3 little kids I am constantly cleaning up multiple messes a day and my least favorite clean ups are liquids mixed in with solids. Whether it be food, paint or both, the Crosswave has been a game changer. It has both dry vac and wet vac options and both have great suction power. The vac is easy to use and very straightforward . I love the fact that it has what they call a zero gap function that vacuums right up against an edge. Also anything that is cordless really makes my day. I don't have to worry about the kids tripping over it or the dog chewing on the cord. What also sold me is the self cleaning function. With a press of a button, the vac goes through a clean cycle and you can see the dirt and gunk fly off the roller. Very satisfying. The only con is you have to clean out the roller brush as well as the dirty water chamber the same day you use it or else it smells nasty. I'm assuming that's the same for all the other wet/dry vacs out there. I received this through the Stellar Product Testing Panel but I can honestly say I would have bought this product with my own money after trialling it for the past 2 weeks.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
My new favorite household tool!
on July 27, 2024
Posted by: Verity's Choice
from Colorado Springs, CO
Verified Purchase:No
[This review was collected as part of a promotion.] I was excited to get the opportunity to test out the CrossWave OmniForce Edge provided to me by the Stellar Product Testing Panel. I have never used a wet dry vacuum before, and I have been curious if one could simplify my cleaning routine in the kitchen, bathrooms, and family room/study. I have two larger dogs and a toddler so the clean up is never ending. I couldn't wait to see if one machine could do the job of a vacuum, broom, and other hard surface cleaners and save me time in the process. It was a snap to put together just a few pieces. Its super simple to fill and add the cleaning product. The clean and dirty water tanks snap in and out with ease no spilling or messes. I was really impressed with how great a job the CrossWave OmniForce did, my tiles looked clean, really clean, like new. My area rug in the kitchen also looked much brighter. It cleaned the area rug better than a heavy-duty cleaner without leaving it soaking wet. The very little wetness there was left dried very fast. I was worried if it could handle the pet hair that accumulates around the corners and edges throughout the house. On both the rug and the tile, the vacuum did amazing job and in just one swipe. It got right up under the cabinets and against the walls. I was also very impressed with how lightweight and easy to maneuver the vacuum was. It lets you know when the water is out and when the dirty water needs to be emptied so there's no guessing. It was surprisingly quiet too. My only complaint would be that the area of the strainer to remove the solid particles doesn't have a tight fit to the area of the tank so when you pull It up it misses a very tiny number of floating debris. I was able to catch it with a second scoop. The self-cleaning feature amazed be the cleaning brush went from dark gray to white again. It wasn't too hard to clean the parts, I just let them air dry till my next session. Overall, I was impressed with this product and would recommend it to my friends and family.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
Needs a better brush!
on December 26, 2024
Posted by: Me Disappointed
from IL
Verified Purchase:No
I was so excited for this model. My complaints on the old model were the cord and it leaving a 1"gap trying to clean floors. While the gap isn't nearly as big, the brush is so useless. I truly didn't even think about it while looking at all the models. They say it's multi surface, so I assumed the brush would be similar to the other styles. But no, it's just a soft brush, no stiff bristles. I just don't feel like it's doing any cleaning on the rugs with that brush. It also would pick up a dried spot mess (less than 1/4" big) because it had no scrubbing power. I figured I could just order a different style brush on their website, but nope! They don't have one that's compatible. Please come out with a better brush for this machine Bissell!
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, December 30, 2024
Thanks for the feedback! Please feel free to contact support.bissell.com for any assistance, or have questions you may have.
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Almost loved it but tank leaked
on July 27, 2024
Posted by: Meghan
from Fort Mill, SC
Verified Purchase:No
[This review was collected as part of a promotion.] This vac mop was super easy to use and cut my cleaning time in half since I didn't have to vacuum and mop separately. It worked really well for quick refreshers (like under the table after meals) and accidental spills (like a dropped cereal bowl!). And I could clean all the floors quickly and easily at the end of the day. The edge cleaning was great for under the baseboards. It lays almost flat enough to get under my counter stools but not quite. The suction and mopping worked great for wet messes and general crumbs. It did OK for heavier/stickier messes like oatmeal. It did not pick up dried on spots like old jello...I had to go back and scrub that by hand. I love that it is cordless and has a charging base. It makes it super easy to grab for quick clean up. The dirty tank was easy to clean out and I liked the debris filter/scoop to keep solid crumbs out of my garbage disposal. I also love the concept of the self-cleaning cycle, but every time I run it the dirty water tank leaks and sprays the floor! This is a deal breaker for me on an otherwise great addition to my cleaning equipment. I received this product from the Stellar Product testing panel in exchange for my honest review. My thoughts and opinions are my own.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, August 5, 2024
Hi Meghan. Thakns for taking the time to give us this feedback. Please reach out to us at support.bissell.com so we can troubleshoot any issues you're having and get you back to cleaning.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Leaves floors wet
on December 10, 2024
Posted by: Colleen
from Alabama
Verified Purchase:No
This is the worst Bissell mop vac I've ever owned. I've only used it 5 times. It's clean and suction is good when tested. I had a cheaper older version that was great but it quit working after a year. I bought this to get water off the floor from my dogs but the Omni force only minimally suctions water going forward and not all going backwards. it automatically dispenses cleaner so my floors are more wet than when I started. Very disappointing. The older crosswave had a trigger and my floors looked polished and felt so clean after. Unable to return it as I discarded the box.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, December 12, 2024
Hi Colleen. When you want to suction only, just turn the water off on the handle. Hopefully this helps, but please reach out anytime at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
The vacuum sucked in a good way!!!
on July 25, 2024
Posted by: Jessica
from St Louis, missouri
Verified Purchase:No
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. I absolutely had a great time getting to know this product! The vacuum worked wonderfully! Glided well, lightweight, fun on/ off noises and kept a long charge. It vacuumed very well over my rugs without the turbo on. My favorite part of this product was the charging station. The instructions were nice and clear making it fairly easy to put together and how to use as well. I am only giving this a 3 star because I think the mopping feature needs some improvement. Once you use the mopping feature the battery starts to drain quickly. It left a lot of streaks on several types of surfaces. After you are finished with a job the dirty water plus debri are in the same containers making it very difficult to clean out especially with pet hair. I still use the vacuum daily and works great, however I have no intention to continue useing it to mop.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for your feedback, Jessica. Please let us know if we can help with your CrossWave anytime at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Time Saving Machine
on July 24, 2024
Posted by: Ekozak
from Milwaukee, WI
Verified Purchase:No
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. As a new parent to a newborn and a seasoned cat mom, this machine is getting a ton of use in our house. The fact that I can vacuum and mop with the same machine and have such a seamless clean up post finishing mopping, I am going to be using this machine multiple times a week. The machine also stores extremely well and conveniently. We have chosen to keep it in our mudroom and not only is it functional being out and readily available, it also aesthetically fits into the room and doesn't look out of place. The edge cleaning technology really does allow you to get every last surface area of the floor when utilizing the machine. It was extremely impressive and really helped ensure I was getting the most surface area possible. I was also impressed by the suction power and capability of the vacuum with the dual action. The suction power is not compromised for the duo capability. I used the mop feature for cleaning up a few food messes from our infant as well as utilized the sanitation formula to ensure we are keeping things in our house as clean as possible for our infant. It really gives a piece of mind that I am able to ensure the floors are as clean as possible when he is spending so much time hanging out near and on them! Overall this is a great machine and it already has been incorporated into my weekly (if not daily) cleaning routine. P.S. The self cleaning feature is truly jaw dropping. I'm not sure if I've ever said that about a cleaning machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Bobbie
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the ease of use and ability to perform dry and/or wet vac. However, the 1/2 plastic piece that is used to attach the roller left a 1/2 inch area that was not cleaned and left a 1/2 inch void in the wet feature. This resulted in streaks. Additionally the edge technology did not work. There was a large gap at my baseboards again leaving streaks when mopping. I had to return and pay for a return label even though the machine didn't work. Very dissapointed.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 2, 2025
Hi Bobbie. We're sorry you're not satisfied with the machine. We value your feedback and are here to help. Please contact BISSELL Consumer Care at 1-800-237-7691 or visit support.bissell.com for assistance.
Written by a customer while visiting BISSELL Homecare