Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
69
4 Stars
30
3 Stars
6
2 Stars
3
1 Star
3
88%of customers recommend this product.
(
97 out of
110)
Customer Reviews for BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
3
Not for large homes or homes with pets
on June 24, 2026
Posted by: Emily
This works okay. Not for large homes or homes with pets. Would probably work best in a small apartment. Clogs extremely easily and does not last long with pet hair before everything has to be taken out and cleaned before it will stop throwing an error clog sign. It requires constant cleaning. It can not clean the whole house without stopping due to regular dust or hair buildup. It works great when it works, but not for big jobs. Light clean up only.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, June 29, 2026
Hi Emily, thank you for sharing your experience—we’re sorry to hear it’s been frustrating to use, especially with pet hair and larger areas. The CrossWave® OmniForce™ Edge is designed for multi-surface cleaning, but it shouldn’t require constant stops for clogs during normal use. We’d like to help make sure everything is working as it should, so please reach out to BISSELL Consumer Care at 1‑800‑237‑7691 and we can take a closer look and assist.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Crosswave Edge
on March 13, 2026
Posted by: Bill A
from Sierra Vista, AZ
Gender:Male
I bought the model 3933 bundle and this machine does a great job cleaning our tile floors. I especially like that it has the Edge Cleaning Roller that gets right up to the bas board, where my other floor cleaners leave about an inch and a half dirty area that they couldn’t get. This machine is a great improvement.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Don’t do it
on March 9, 2026
Posted by: Courtney
This is my fifth time buying a Bissell Crosswave but my first cordless. I’ve given them as gifts previously because they’re life changin. This on not so much. Had problems From day one. Started leaking from where the clean tank Sits about a month after I got it. Finally getig replacement but zero percent recommend this one - I like the edge roller brush but this isn’t worth the $$
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, March 9, 2026
Hi Courtney, we’re sorry your CrossWave® OmniForce™ Edge has been leaking and disappointing from the start. That’s not the experience we want for BISSELL customers, especially if you’ve loved other CrossWave machines. We’re glad a replacement is on the way, and we’d like to help make sure it works as expected. Please reach out to us at support.bissell.com so we can assist further.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Bissell has outdone itself!
on November 21, 2025
Posted by: DivineAlaska
from Palmer, Alaska
Gender:Female
I started with the original Crosswave in 2017, which I loved so much, but this new, improved version blows the old one out of the water! It's like they took the old one and fixed all the little nit picky complaints I had about it - the gap, the awkward and messy cleaning tray among other things, and made it absolutely perfect. The cleaning power is amazing and I LOVE not having the gap by the baseboards and edges! I have a Husky and she sheds her body weight in hair, but this is no problem for the Crosswave! It finds hair that I didn't even notice before. Taking apart the innards to clean is also improved - the pieces just go back together more smoothly than the old one. The automatic cleaning cycle is amazing - just pour the fresh start solution in the tray and push the button! I was initially disappointed with the battery life, but then I realized that I had it on high-power mode for almost 40 minutes straight before it died, and that didn't seem too unreasonable to me. I have yet to use the battery to completion in the mid-power mode (which cleans just fine!); I take that as a good sign that the battery life is as advertised. I can't think of a single negative thing to say about this product. Cleaning is fun again! :)
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Donna
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the all in one feature especially for our Cabin up North
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Michalene
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the performance of my bissell and the lightness of it. I have a medical condition and it was very important that I could operate it . Very satisfied. Thank you.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Liana
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is without a doubt, the best floor cleaner I've ever owned. It's cordless and very easy to use. I was able to do my kitchen and dining area using only 20% of a full charge. I first vacuumed and then cleaned it all with the same cleaner. I also used it on a couple of spots on area rugs too.The edge cleaner does such a great job.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Bobbie
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the ease of use and ability to perform dry and/or wet vac. However, the 1/2 plastic piece that is used to attach the roller left a 1/2 inch area that was not cleaned and left a 1/2 inch void in the wet feature. This resulted in streaks. Additionally the edge technology did not work. There was a large gap at my baseboards again leaving streaks when mopping. I had to return and pay for a return label even though the machine didn't work. Very dissapointed.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 2, 2025
Hi Bobbie. We're sorry you're not satisfied with the machine. We value your feedback and are here to help. Please contact BISSELL Consumer Care at 1-800-237-7691 or visit support.bissell.com for assistance.
Written by a customer while visiting BISSELL Homecare