Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.4
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
69
4 Stars
30
3 Stars
6
2 Stars
4
1 Star
4
87%of customers recommend this product.
(
97 out of
111)
Customer Reviews for BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
5
Area Rugs and Kitchen Floor
on July 24, 2024
Posted by: Hjohnso5
from Chicago, IL
[This review was collected as part of a promotion.] This is the first wet-dry vac I have used, and I liked it a lot. It did an amazing job cleaning the area rug in our playroom that had a coffee stain on it. And the cleaning solution smelled great too. I also used this wet dry vacuum for around my son's high chair since he is a messy eater! It was nice to be able to vacuum up the crumbs and mop at the same time. It seemed to have really good suction all the way to the edge, so it cleaned all the way to the walls. The vacuum feels very high quality and well made. I was given this wet dry vacuum to test as part of the Stellar Testing Panel.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Incredibly light but powerful!
on July 24, 2024
Posted by: Sae K
from Torrance CA
[This review was collected as part of a promotion.] I've used several Bissell's before and have always been happy with them. But upon pulling this one out of the box I was instantly impressed. The unit is very small for an upright. Incredibly light. But that was just the first impression. After getting the machine set up, which was ridiculously simple by the way, I got it powered on. The crosswave has a beautiful and simple to read display screen. After getting the settings all in order and filling the canister with water and cleaner, I fired the machine up and used it on my premium vinyl flooring. The machine cleaned like a dream. It didn't output too much water and it dried quickly and seemed to pick up a really good amount of dirt off of the flooring. After running it over the floor I emptied and cleaned the cannister, also simple and then set the unit on its charging base. Yes, did I mention that it is CORDLESS?! because on top of everything else it is cordless. Would I recommend this version of the Crosswave? Absolutely. It cleans well, even with two pets in the house. Is easy to maneuver and there's no messy cords. Thank you to Stellar for letting me try this cleaner!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Time Saving Machine
on July 24, 2024
Posted by: Ekozak
from Milwaukee, WI
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. As a new parent to a newborn and a seasoned cat mom, this machine is getting a ton of use in our house. The fact that I can vacuum and mop with the same machine and have such a seamless clean up post finishing mopping, I am going to be using this machine multiple times a week. The machine also stores extremely well and conveniently. We have chosen to keep it in our mudroom and not only is it functional being out and readily available, it also aesthetically fits into the room and doesn't look out of place. The edge cleaning technology really does allow you to get every last surface area of the floor when utilizing the machine. It was extremely impressive and really helped ensure I was getting the most surface area possible. I was also impressed by the suction power and capability of the vacuum with the dual action. The suction power is not compromised for the duo capability. I used the mop feature for cleaning up a few food messes from our infant as well as utilized the sanitation formula to ensure we are keeping things in our house as clean as possible for our infant. It really gives a piece of mind that I am able to ensure the floors are as clean as possible when he is spending so much time hanging out near and on them! Overall this is a great machine and it already has been incorporated into my weekly (if not daily) cleaning routine. P.S. The self cleaning feature is truly jaw dropping. I'm not sure if I've ever said that about a cleaning machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Excellent idea but needs improvement
on July 24, 2024
Posted by: Cmccracken1
from Atlanta, Ga
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. This vacuum would be 5 stars from me if the mop feature worked properly but because it did not, I cannot rate it that high. I am a mom to two toddlers and have a heavy shedding dog. My home has a combination of tile, hardwoods, rugs, and laminate flooring. This vacuum was used for pet hair, snack crumbs from kids, and the usual traffic dirt. It does a great job at vacuuming the pet hair/crumbs/dirt. The edge technology is very nice and worked as advertised. I had no issues vacuuming my thin/medium thickness rugs. I used the turbo suction feature for my medium rug and it worked well. I still had to use my larger cord vacuum for my living room rug but that was expected since it is a very thick/coarse wool rug. I have a 1400sq ft home and was able to vacuum the whole thing on one charge. This vacuum is high tech and has fancy features which I've never experienced in a vacuum before like alerts when the canister is full. Now for the cons: The highly anticipated mop feature didn't work well. It mops very streaky and because of that, I still had to get out my old mop/bucket. I tried troubleshooting it with the guide provided but still had issues. It was a brand new mop so there's no way it could have been clogged. It seemed as though only one half of the mop would get wet. I'm assuming there was a bad part which prevented it from working properly. Another con was the maneuverability. It is not terrible but it wasn't great either. And lastly, the cleaning process (after using the mop feature) is tedious. There are multiple parts that need to be disconnected/reassembled and you will be unable to use the vacuum again (for dry messes) for at least a day while the brush is drying. If you had a second roller brush, that could help that issue. Overall, the vacuum I received is a great stick vacuum for dry messes but I will not use it for mopping. Thanks again for this opportunity.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for taking the time to provide this feedback. We'd love to chat with you on how to resolve any issues you're having so you can use the machine to it's full potential. Please contact us at support.bissell.com!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Perfect for everyday, and more!
on July 24, 2024
Posted by: Ryan
from Boston, Ma
[This review was collected as part of a promotion.] This vac checks all of our boxes. After our other name brand that "did it all" kept dying from bad batteries and clogs, I got this and didn't even know how much we loved it! It's easy enough, as it's cordless and a good light weight to use every day - but it has a power button for bigger pick ups. We have a dog and this picks up dog hair so well, and taking out the canister is so simple and intuitive. Set up was nothing and maybe 10 seconds. This is all in dry mode! There is a wet vac mode which is a hidden gem. Outside of having to wait for the parts to dry, it's something we really needed through different seasons (wet boots, muddy shoes), with the dog, etc. because the parts need to dry you can't really toggle between both wet/dry, and we prefer how amazing this is for a dry vacuum- that we mostly use it that way. It has a sleek charging dock, and the buttons and sounds are also pretty chic. I am really happy with this. If I had to pick a flaw- it's NOT a machine that you can lay completely flat to get under a low surface, but until recently I never needed that function - it delivers so much more. I you received the product as part of the Stellar Product Testing Panel.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Good but could be better
on July 24, 2024
Posted by: Jadey1193
from Michigan
[This review was collected as part of a promotion.] I wanted to love this as I have an older version from 2020 that has a cord and has a fairly wide but typical edge to the wall and was excited about these upgrades. I will say the wireless worked great and allowed me to wash the entire main floor I one charge (and about 20% to spare) which was great! I enjoyed not having to stop and plug it in multiple times in a room then try to avoid dragging the cord through a wet spot. What I didn't love: the buttons, there are just too many of them which I felt was more complicated than the trigger my old one has. I had a hard time figuring out how to turn the turbo on and was actually hitting the self clean button more often than I wanted to. I also didn't feel like it was really any closer to the edge than my old one. If you don't have another crosswave to compare it to though, it's really a great vacuum mop option.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Soft brush - no streaks!
on July 24, 2024
Posted by: Sarah S.
from Rochester NY
[This review was collected as part of a promotion.] I've been looking for a mop and the CrossWave Omni Force Edge fit the bill! The battery lasts a good long while, the suction combined with the soft head gets all the little bits and dirt off my hardwood floors. Our house has a very hairy dog and I recommend vacuuming or sweeping before using the mop feature. Otherwise you end up with a lot of wet hair to deal with. But the edge technology got really close to all the baseboards so that's super nice. Like any wet vac, changing out the dirty water is a little gross but that's to be expected. I like the fill feature on the back of the cross wave - it's easy to fit under almost any faucet so I don't need to be in my kitchen to refill. Wish I had gotten one of these sooner! I was given this wet and dry vacuum to try as part of the Stellar Product Testing Panel.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Relief for floors and arms!
on July 24, 2024
Posted by: Lee
from Los Angeles, CA
[This review was collected as part of a promotion.] The product is beautiful even without the cleaning review. The digital display, lightweight design, and sleek modern look makes it look nice enough to not feel like I need to hide it in a closet. I'm so pleased! Now for the main functions - it works SO well! I was able to mop the floors of my living room (which had not been done since we moved in) and it definitely showed in the water. I was disgusted and relieved to see it! My floors are dark so grime and gunk are well hidden. I loved how easy it was to switch on the mop and glide over my floors. The seamless edge cleaning technology was also a game changer - no more following up on my knees to get what was left over! Did I mention - cordless?! Cordless means I won't need to find the nearest outlet for each section of the house and can go where I need to. I loved how the mop/vaccuum would stop automatically when it was placed in the upright position, which notified it that I was not mopping anymore. So much to love about this vacuum, and so much more once I get to the rest of my very much overdue for cleaning house!! Thank you Stellar for sending this to me to use!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare