Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
69
4 Stars
30
3 Stars
6
2 Stars
3
1 Star
3
88%of customers recommend this product.
(
97 out of
110)
Customer Reviews for BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
5
Time Saving Machine
on July 24, 2024
Posted by: Ekozak
from Milwaukee, WI
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. As a new parent to a newborn and a seasoned cat mom, this machine is getting a ton of use in our house. The fact that I can vacuum and mop with the same machine and have such a seamless clean up post finishing mopping, I am going to be using this machine multiple times a week. The machine also stores extremely well and conveniently. We have chosen to keep it in our mudroom and not only is it functional being out and readily available, it also aesthetically fits into the room and doesn't look out of place. The edge cleaning technology really does allow you to get every last surface area of the floor when utilizing the machine. It was extremely impressive and really helped ensure I was getting the most surface area possible. I was also impressed by the suction power and capability of the vacuum with the dual action. The suction power is not compromised for the duo capability. I used the mop feature for cleaning up a few food messes from our infant as well as utilized the sanitation formula to ensure we are keeping things in our house as clean as possible for our infant. It really gives a piece of mind that I am able to ensure the floors are as clean as possible when he is spending so much time hanging out near and on them! Overall this is a great machine and it already has been incorporated into my weekly (if not daily) cleaning routine. P.S. The self cleaning feature is truly jaw dropping. I'm not sure if I've ever said that about a cleaning machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
My new favorite vacuum!
on July 24, 2024
Posted by: Monique
from Indianapolis, IN
[This review was collected as part of a promotion.] I was given this vacuum to try as part of the Stellar Testing Panel and LOVED IT! I have 3 kids (ages: 5, 3, 1) and a 60lb dog. I have had 2 different wet vacuums and a dry vacuum from other companies and I like this one better. 1. The others could not vacuum dry, only wet. I have alway had another vacuum for dry vacuuming but being able to do both with one vacuum (especially in my kitchen) was so much easier! I also didn't have to worry if there was dog drool or the baby's cup spilled some water because it would get that right up also. I wouldn't normally vacuum those things up with a dry vacuum. 2. This vacuum suction is better than my other higher end brand stick vacuum. The stick vacuum I have won't get the edges by the walls or under cabinets. It won't even vacuum up a cheerio in the middle of the floor but this Bissell wet/dry vacuum does! My dog does "clean up" most of the babies big crumbs but there is still tons left after the dog's clean up that this vacuum gets easily. 3. Being able to use this wet vacuum on my area rugs was a huge bonus!! I have washable rugs but the 2 rugs that the kids and dog are on most of the time are 9x10 so I have to take them to a laundromat to wash them as they are too big for my washer. I had 3 stains already on them when this vacuum arrived and I took before and after pictures. It got out most of some spilled coffee and chocolate but not the acrylic paint. (I'll add the comparison picture of this.) 4. It's easy to keep clean. I only do dry vacuuming during the day, then at night I wet vacuum the kitchen plus whichever other floors may need it, and then clean the vacuum. 5. I can clean my whole house with only having to refill the solution twice. With my other one I would run out before I even finished the kitchen. I also have not ever ran out of power doing my house. I think I typically still have 30% left when I finish when I finish the house. I haven't even used my other 2 vacuums on our hard floors since getting this.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Excellent idea but needs improvement
on July 24, 2024
Posted by: Cmccracken1
from Atlanta, Ga
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. This vacuum would be 5 stars from me if the mop feature worked properly but because it did not, I cannot rate it that high. I am a mom to two toddlers and have a heavy shedding dog. My home has a combination of tile, hardwoods, rugs, and laminate flooring. This vacuum was used for pet hair, snack crumbs from kids, and the usual traffic dirt. It does a great job at vacuuming the pet hair/crumbs/dirt. The edge technology is very nice and worked as advertised. I had no issues vacuuming my thin/medium thickness rugs. I used the turbo suction feature for my medium rug and it worked well. I still had to use my larger cord vacuum for my living room rug but that was expected since it is a very thick/coarse wool rug. I have a 1400sq ft home and was able to vacuum the whole thing on one charge. This vacuum is high tech and has fancy features which I've never experienced in a vacuum before like alerts when the canister is full. Now for the cons: The highly anticipated mop feature didn't work well. It mops very streaky and because of that, I still had to get out my old mop/bucket. I tried troubleshooting it with the guide provided but still had issues. It was a brand new mop so there's no way it could have been clogged. It seemed as though only one half of the mop would get wet. I'm assuming there was a bad part which prevented it from working properly. Another con was the maneuverability. It is not terrible but it wasn't great either. And lastly, the cleaning process (after using the mop feature) is tedious. There are multiple parts that need to be disconnected/reassembled and you will be unable to use the vacuum again (for dry messes) for at least a day while the brush is drying. If you had a second roller brush, that could help that issue. Overall, the vacuum I received is a great stick vacuum for dry messes but I will not use it for mopping. Thanks again for this opportunity.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for taking the time to provide this feedback. We'd love to chat with you on how to resolve any issues you're having so you can use the machine to it's full potential. Please contact us at support.bissell.com!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
It's. Mop AND Vacuum!!!
on July 24, 2024
Posted by: BoulderDad
from Boulder, CO
[This review was collected as part of a promotion.] When I first opened the vacuum and put it together I was honestly a bit skeptical. I had a hard time figuring out exactly how to get it started and where the water needed to go. Once I realized that I was filling water in the empty tank and started using the machine, all doubts were gone. This machine is going to radically improve my quality of life: unfortunately, my cats have a tendency to drag feces around my basement. With the Crosswave OmniForce Edge, I never have to bend down to clean up poop again! And my kitchen, dinning room and living room floors all look shinny more often. It's so simple and easy to use and an effective cleaning tool. The edger is great for getting up close to walls and under counters, but its strong cleaning force is the highlight for me! I highlight recommend it! Thank you to the Stellar Reviews Testing Panel for providing this vacuum - err, mop, or me to test.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Incredibly light but powerful!
on July 24, 2024
Posted by: Sae K
from Torrance CA
[This review was collected as part of a promotion.] I've used several Bissell's before and have always been happy with them. But upon pulling this one out of the box I was instantly impressed. The unit is very small for an upright. Incredibly light. But that was just the first impression. After getting the machine set up, which was ridiculously simple by the way, I got it powered on. The crosswave has a beautiful and simple to read display screen. After getting the settings all in order and filling the canister with water and cleaner, I fired the machine up and used it on my premium vinyl flooring. The machine cleaned like a dream. It didn't output too much water and it dried quickly and seemed to pick up a really good amount of dirt off of the flooring. After running it over the floor I emptied and cleaned the cannister, also simple and then set the unit on its charging base. Yes, did I mention that it is CORDLESS?! because on top of everything else it is cordless. Would I recommend this version of the Crosswave? Absolutely. It cleans well, even with two pets in the house. Is easy to maneuver and there's no messy cords. Thank you to Stellar for letting me try this cleaner!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Handy Wet/Dry Vac for Routine Use
on July 24, 2024
Posted by: atots
from Boston, MA
[This review was collected as part of a promotion.] The Bissell Crosswave is a handy device for quick spills and routine cleaning, especially in high travel areas like my kitchen. My favorite feature is the Omniforce Edge; I love being able to get the crumbs closer to the wall by just approaching things at the proper angle; no slamming the vacuum into the baseboards to get crumbs on the perimeter. For daily/weekly cleaning, the Bissell is my new star device. It's so easy to vacuum and mop in 1 step that my floors have never been more regularly clean. You do have to dump the dirty water, clean the pieces, and let them dry for 24 hours. I dislike having to clean my vacuum but it is a time saver and easier than a mop and bucket. I spilled a full coffee and had it cleaned quickly without wasting paper towels, staining my kitchen towels or leaving sticky residue. Thank you to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. The Bissell worked on all types of floor in my home, including area rugs picking up smashed in goldfish, dried up spaghetti, and crumbs. For tough spots on hard surfaces, it needed a few passes, soaking, and a final pass, even on high power. I have 4 other upright vacuums: 1 corded, 2 cordless, and 1 cordless wet/dry: -Power: Neither the Bissell nor the other cordless can compete with the power of the corded. This is for weekly/daily cleaning needs, not enough for the occasional deep clean -Con- Picking up Goldfish/Cheerios: Neither the Bissel nor other cordless are able to pick them up whole; I have to smash them first -Use: Bissell is easy to maneuver, great at cleaning edges, easy to use (4 buttons: on/off, wet, more power, self-clean). When propped upright, it turns off. When tilted, it turns on again! Amazing for stopping to pick up another Lego before your next swipe. Easy to empty the debris bin; the debris catcher was brilliant for saving Legos and letting me throw away the dog hair separately from the dirty water -Con-Difficult to reassemble the head cover
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Where has this been all my life?!
on July 24, 2024
Posted by: BrittanyS
from Tx
[This review was collected as part of a promotion.] As a busy mom of 3, I have gotten tired of the constant cleaning of the floor. The Bissell Croaswave Omniforce Edge has literally changed my life! No longer having to use multiple bulky cleaning machines, this does it all! The suction of the vac is superb, getting every crumb even right up to the base boards. It even has a self cleaning function! It saves me so much time and frustration. It charges quickly and it has a great battery life, I can actually clean my whole house in 1 charge! Overall, the Crosswave OmniForce Edge is amazing and I totally recommend! Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Good but could be better
on July 24, 2024
Posted by: Jadey1193
from Michigan
[This review was collected as part of a promotion.] I wanted to love this as I have an older version from 2020 that has a cord and has a fairly wide but typical edge to the wall and was excited about these upgrades. I will say the wireless worked great and allowed me to wash the entire main floor I one charge (and about 20% to spare) which was great! I enjoyed not having to stop and plug it in multiple times in a room then try to avoid dragging the cord through a wet spot. What I didn't love: the buttons, there are just too many of them which I felt was more complicated than the trigger my old one has. I had a hard time figuring out how to turn the turbo on and was actually hitting the self clean button more often than I wanted to. I also didn't feel like it was really any closer to the edge than my old one. If you don't have another crosswave to compare it to though, it's really a great vacuum mop option.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare