Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.4
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
69
4 Stars
30
3 Stars
6
2 Stars
4
1 Star
4
87%of customers recommend this product.
(
97 out of
111)
Customer Reviews for BISSELL - CrossWave OmniForce Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
3
The vacuum sucked in a good way!!!
on July 25, 2024
Posted by: Jessica
from St Louis, missouri
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. I absolutely had a great time getting to know this product! The vacuum worked wonderfully! Glided well, lightweight, fun on/ off noises and kept a long charge. It vacuumed very well over my rugs without the turbo on. My favorite part of this product was the charging station. The instructions were nice and clear making it fairly easy to put together and how to use as well. I am only giving this a 3 star because I think the mopping feature needs some improvement. Once you use the mopping feature the battery starts to drain quickly. It left a lot of streaks on several types of surfaces. After you are finished with a job the dirty water plus debri are in the same containers making it very difficult to clean out especially with pet hair. I still use the vacuum daily and works great, however I have no intention to continue useing it to mop.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for your feedback, Jessica. Please let us know if we can help with your CrossWave anytime at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Great for daily use
on July 25, 2024
Posted by: Yochob
from Atlanta GA
[This review was collected as part of a promotion.] After a few weeks of trying this vacuum out, we like it a good bit. It's definitely better than our old corded stick vacuum that someone passed along to us, but not quite as nice as some higher end ones. First the pros. It's cordless. You'd be surprised how much time and effort it feels like you save when you can just grab and go instead of unwinding a cord and plugging it in. It doesn't sound like much, but it can make the difference between "I don't want to deal with this more than weekly" and "oh look some fuzz let me get that up real quick." It's easy to maneuver and feels light to roll around as well, compared to our old stick vacuum. It has good suction, so you don't have to go over the same spot too many times to get everything. It stays pretty smooth across different surfaces too. The battery life display is quite clear and intuitive. When you stand it upright, it turns itself off automatically to save you a step. I should note a few things holding it back, though. The vacuum front/head is pretty thick to accommodate the mop and the vacuum does not lay flat, so you're not going to get very far underneath most furniture unless it's pretty high like a dining chair or table. Unlike our old vacuum, it does not have lights on it to see what you're picking up in dimly lit areas. While it's pretty light to maneuver, it is a bit heavy to actually lift up off the ground. We had a little trouble working out the mop. I am very sensitive to smell, so I could not use the included mixture. We tried using our usual cleaning solution, but it bubbled up too much and set off the "bucket full" sensor whenever we tried to use the mop. Cleaning the vacuum with the mop bucket was honestly not that much worse than cleaning a regular vacuum, but since it's liquid you probably don't want to leave it over multiple uses so it's a bit more work. Overall, we are pleased with this vacuum and thankful to have a chance to test it out via Stellar Product Testing Panel!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
It's. Mop AND Vacuum!!!
on July 24, 2024
Posted by: BoulderDad
from Boulder, CO
[This review was collected as part of a promotion.] When I first opened the vacuum and put it together I was honestly a bit skeptical. I had a hard time figuring out exactly how to get it started and where the water needed to go. Once I realized that I was filling water in the empty tank and started using the machine, all doubts were gone. This machine is going to radically improve my quality of life: unfortunately, my cats have a tendency to drag feces around my basement. With the Crosswave OmniForce Edge, I never have to bend down to clean up poop again! And my kitchen, dinning room and living room floors all look shinny more often. It's so simple and easy to use and an effective cleaning tool. The edger is great for getting up close to walls and under counters, but its strong cleaning force is the highlight for me! I highlight recommend it! Thank you to the Stellar Reviews Testing Panel for providing this vacuum - err, mop, or me to test.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Great addition to a home
on July 24, 2024
Posted by: annalisa13
from Bedford, MA
[This review was collected as part of a promotion.] I received this item from the Stellar Product Testing Panel. There are several aspects to the CrossWave OmniForce Edge that I love! It's so convenient being able to mop and vacuum at the same time. There are days where I will forget to run the robot vacuum and then want to mop. Well, if I don't get my husky's fur up first, there is no point in mopping. Now that I have the CrossWave OmniForce Edge, that's not an issue! It picks up his fur, any dirt on the floor, and the pieces of cat food my cats leave behind. I also enjoy how light weight it is and the fact that it is cordless! I can go from mopping my entire downstairs to finishing up the bathrooms on the second floor with ease. I also like the self-cleaning cycle. It helps to remove dirt and hair from the roller brush. This is helpful because we all know how grimy our floors can get on a rain day when you're mixing water, mud, and fur! The parts are also very easy to clean. I would say there are about 4-5 pieces to clean depending on how you look at it; the docking station, the dirty water tank, the filter compartment, the strainer, and the brush roll window. This isn't much considering I'm vacuuming and moping fur from my husky which is long and EVERYWHERE! The only thing I would like to change is the battery life. As I mentioned, I'm able to do my downstairs and two upstairs bathrooms in one charge, but depending on the settings used (Powervac versus the regular PowerMop mode) you may drain the battery faster than the 30 minutes that the product specifies. I really only noticed lines on areas that needed a little extra TLC. After the first pass dried, I can back and went over those spots again. They were gone! Also, when doing my whole downstairs, I also noticed that the brush roller would have a lot of water soaked into it, causing dirty water to drip off. I brought the machine to the docking station and did a mid-way cleaning of the brush and it fixed the problem.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Excellent idea but needs improvement
on July 24, 2024
Posted by: Cmccracken1
from Atlanta, Ga
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. This vacuum would be 5 stars from me if the mop feature worked properly but because it did not, I cannot rate it that high. I am a mom to two toddlers and have a heavy shedding dog. My home has a combination of tile, hardwoods, rugs, and laminate flooring. This vacuum was used for pet hair, snack crumbs from kids, and the usual traffic dirt. It does a great job at vacuuming the pet hair/crumbs/dirt. The edge technology is very nice and worked as advertised. I had no issues vacuuming my thin/medium thickness rugs. I used the turbo suction feature for my medium rug and it worked well. I still had to use my larger cord vacuum for my living room rug but that was expected since it is a very thick/coarse wool rug. I have a 1400sq ft home and was able to vacuum the whole thing on one charge. This vacuum is high tech and has fancy features which I've never experienced in a vacuum before like alerts when the canister is full. Now for the cons: The highly anticipated mop feature didn't work well. It mops very streaky and because of that, I still had to get out my old mop/bucket. I tried troubleshooting it with the guide provided but still had issues. It was a brand new mop so there's no way it could have been clogged. It seemed as though only one half of the mop would get wet. I'm assuming there was a bad part which prevented it from working properly. Another con was the maneuverability. It is not terrible but it wasn't great either. And lastly, the cleaning process (after using the mop feature) is tedious. There are multiple parts that need to be disconnected/reassembled and you will be unable to use the vacuum again (for dry messes) for at least a day while the brush is drying. If you had a second roller brush, that could help that issue. Overall, the vacuum I received is a great stick vacuum for dry messes but I will not use it for mopping. Thanks again for this opportunity.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for taking the time to provide this feedback. We'd love to chat with you on how to resolve any issues you're having so you can use the machine to it's full potential. Please contact us at support.bissell.com!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Perfect for everyday, and more!
on July 24, 2024
Posted by: Ryan
from Boston, Ma
[This review was collected as part of a promotion.] This vac checks all of our boxes. After our other name brand that "did it all" kept dying from bad batteries and clogs, I got this and didn't even know how much we loved it! It's easy enough, as it's cordless and a good light weight to use every day - but it has a power button for bigger pick ups. We have a dog and this picks up dog hair so well, and taking out the canister is so simple and intuitive. Set up was nothing and maybe 10 seconds. This is all in dry mode! There is a wet vac mode which is a hidden gem. Outside of having to wait for the parts to dry, it's something we really needed through different seasons (wet boots, muddy shoes), with the dog, etc. because the parts need to dry you can't really toggle between both wet/dry, and we prefer how amazing this is for a dry vacuum- that we mostly use it that way. It has a sleek charging dock, and the buttons and sounds are also pretty chic. I am really happy with this. If I had to pick a flaw- it's NOT a machine that you can lay completely flat to get under a low surface, but until recently I never needed that function - it delivers so much more. I you received the product as part of the Stellar Product Testing Panel.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Time Saving Machine
on July 24, 2024
Posted by: Ekozak
from Milwaukee, WI
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. As a new parent to a newborn and a seasoned cat mom, this machine is getting a ton of use in our house. The fact that I can vacuum and mop with the same machine and have such a seamless clean up post finishing mopping, I am going to be using this machine multiple times a week. The machine also stores extremely well and conveniently. We have chosen to keep it in our mudroom and not only is it functional being out and readily available, it also aesthetically fits into the room and doesn't look out of place. The edge cleaning technology really does allow you to get every last surface area of the floor when utilizing the machine. It was extremely impressive and really helped ensure I was getting the most surface area possible. I was also impressed by the suction power and capability of the vacuum with the dual action. The suction power is not compromised for the duo capability. I used the mop feature for cleaning up a few food messes from our infant as well as utilized the sanitation formula to ensure we are keeping things in our house as clean as possible for our infant. It really gives a piece of mind that I am able to ensure the floors are as clean as possible when he is spending so much time hanging out near and on them! Overall this is a great machine and it already has been incorporated into my weekly (if not daily) cleaning routine. P.S. The self cleaning feature is truly jaw dropping. I'm not sure if I've ever said that about a cleaning machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Excellent wet vac/ mopping functionality
on July 24, 2024
Posted by: Emily
from Fort Lauderdale, Fl
[This review was collected as part of a promotion.] I am a longtime fan of Bissell, so I was thrilled to receive the CrossWave OmniForce Edge from the Stellar Product Testing Panel. I am very impressed with the mopping functionality of this product. The self-cleaning mechanism solves some of the major issues of a traditional mop. My only real complaint is that there was a bit of a learning curve the first time I transitioned from the dry vac to wet vac settings.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare