Customer reviews from BISSELL Homecare
BISSELL - CrossWave® OmniForce™ Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
67
4 Stars
30
3 Stars
4
2 Stars
3
1 Star
3
90%of customers recommend this product.
(
95 out of
106)
Customer Reviews for BISSELL - CrossWave® OmniForce™ Edge All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
3
Excellent idea but needs improvement
on July 24, 2024
Posted by: Cmccracken1
from Atlanta, Ga
Verified Purchase:No
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. This vacuum would be 5 stars from me if the mop feature worked properly but because it did not, I cannot rate it that high. I am a mom to two toddlers and have a heavy shedding dog. My home has a combination of tile, hardwoods, rugs, and laminate flooring. This vacuum was used for pet hair, snack crumbs from kids, and the usual traffic dirt. It does a great job at vacuuming the pet hair/crumbs/dirt. The edge technology is very nice and worked as advertised. I had no issues vacuuming my thin/medium thickness rugs. I used the turbo suction feature for my medium rug and it worked well. I still had to use my larger cord vacuum for my living room rug but that was expected since it is a very thick/coarse wool rug. I have a 1400sq ft home and was able to vacuum the whole thing on one charge. This vacuum is high tech and has fancy features which I've never experienced in a vacuum before like alerts when the canister is full. Now for the cons: The highly anticipated mop feature didn't work well. It mops very streaky and because of that, I still had to get out my old mop/bucket. I tried troubleshooting it with the guide provided but still had issues. It was a brand new mop so there's no way it could have been clogged. It seemed as though only one half of the mop would get wet. I'm assuming there was a bad part which prevented it from working properly. Another con was the maneuverability. It is not terrible but it wasn't great either. And lastly, the cleaning process (after using the mop feature) is tedious. There are multiple parts that need to be disconnected/reassembled and you will be unable to use the vacuum again (for dry messes) for at least a day while the brush is drying. If you had a second roller brush, that could help that issue. Overall, the vacuum I received is a great stick vacuum for dry messes but I will not use it for mopping. Thanks again for this opportunity.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, July 29, 2024
Thanks for taking the time to provide this feedback. We'd love to chat with you on how to resolve any issues you're having so you can use the machine to it's full potential. Please contact us at support.bissell.com!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Gamechanger
on July 26, 2024
Posted by: momof3
from Houston, TX
Verified Purchase:No
[This review was collected as part of a promotion.] We love our CrossWave OmniForce Edge. I have completely replaced my regular mop with this wet-dry mop, because it saves so much time and effort. We have 3 young children and two dogs, so having the ability to properly clean messes and spills without having to get out a mop and bucket is great. A good amount of my toddlers meals seem to end up on the floor. I was skeptical, but the powermop setting does a very good job cleaning up spilled foods. It easily picks up the solid foods and actually cleans the floor all at once. I also use the wet-dry vac 1-2 times a week to clean all the tile floors in our house. It does a great job cleaning all the way to the wall, getting under tables and chairs, and our floors dry quickly after cleanings. I do like that its cordless, however I do wish the battery lasted a bit longer. I have about 2000 sq ft of hard floors and usually can only do about half the floors on one battery charge. What really made this tool a gamechanger though was the self cleaning feature. Usually cleaning tools like this is time consuming and gross. This was super easy, just press the clean cycle button and take out the cleaned brush roller to dry. Overall, we are very happy with the CrossWave OmniForce Edge. Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Best Wet/Dry Vac Ever!
on July 28, 2024
Posted by: SweetMelissa
from Perth Amboy, NJ
Verified Purchase:No
[This review was collected as part of a promotion.] I received this CrossWave OmniForce Edge as part of the Stellar Product Testing Panel for my honest review. I was highly impressed by this Wet/Dry Vac. This Bissell CrossWave was very easy to assemble with the quick manual, and it is super lightweight and very reliable. I used the Dry/Vac part to pick up the pet hair all over the floor, and the suction power was so strong and even picked up every strand in the edges, it also held a lot of hair in the container. I used the wet vacuum part to clean dried on food, dirt and grim. This CrossWave Wet-Vac part was simple to fill with water and the cleaning solution, I rolled through the dirt once forward to clean, then backwards to suck the water into the tank. When I was done cleaning, I put it on the charger to self clean and charge up for the next day. The battery life lasted for about an hour of use, and charges up quickly. This CrossWave OmniForce Edge is my favorite Wet/Dry Vac, and I highly recommend it to everyone, especially families with kids, and/or pets.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Time Saving Machine
on July 24, 2024
Posted by: Ekozak
from Milwaukee, WI
Verified Purchase:No
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this wet and dry vacuum. As a new parent to a newborn and a seasoned cat mom, this machine is getting a ton of use in our house. The fact that I can vacuum and mop with the same machine and have such a seamless clean up post finishing mopping, I am going to be using this machine multiple times a week. The machine also stores extremely well and conveniently. We have chosen to keep it in our mudroom and not only is it functional being out and readily available, it also aesthetically fits into the room and doesn't look out of place. The edge cleaning technology really does allow you to get every last surface area of the floor when utilizing the machine. It was extremely impressive and really helped ensure I was getting the most surface area possible. I was also impressed by the suction power and capability of the vacuum with the dual action. The suction power is not compromised for the duo capability. I used the mop feature for cleaning up a few food messes from our infant as well as utilized the sanitation formula to ensure we are keeping things in our house as clean as possible for our infant. It really gives a piece of mind that I am able to ensure the floors are as clean as possible when he is spending so much time hanging out near and on them! Overall this is a great machine and it already has been incorporated into my weekly (if not daily) cleaning routine. P.S. The self cleaning feature is truly jaw dropping. I'm not sure if I've ever said that about a cleaning machine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Perfect for parents of a dog and toddler
on July 25, 2024
Posted by: ToddlerMom
from Chicago, IL
Verified Purchase:No
[This review was collected as part of a promotion.] The CrossWave OmniForce Edge is the perfect wet-dry vac for households with a dog and toddler. We often are having to clean up messes post eating times and prior to having the wet-dry vac this process could take up a significant amount of time. I was gifted the CrossWave OmniForce Edge as a part of the Stellar Product Testing Panel and have noticed that clean ups are not only significantly easier and faster, but the multipurpose function helps to clean various surfaces and areas of our house. One of my favorite parts of the wet-dry vac is the self-cleaning function. Emptying the tank and then using the cleaning function allows for the whole process to be quick and easy. The vac charges quickly and can clean my whole 2,400 sq ft apartment on a single charge. I feel so much ease knowing that if we have a mess that we can use the wet-dry vac to clean it up quickly and well. The suction and power can tackle all of the messes in our home, which is ideal when you are trying to clean up and parent a toddler simultaneously.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Powerful wet vac!!!!
on July 25, 2024
Posted by: Mere
from Buffalo, NY
Verified Purchase:No
[This review was collected as part of a promotion.] I'm a mom of 2, one is a toddler and one is a teenager! And I have a 13 year old dog. Needless to say, I have tested and tried this vacuum a lot in the last month or so. My home is about 1,300 square feet and its 90% hardwood floors so, the multi function wet-dry vac has come in handy big time. In my bedrooms we have thick carpet and I was surprised that this works great on the carpets as well!! Here are some of my first impressions, I love the sleek, easy to handle design and charging station. I really like that I don't have to plug in the vacuum everytime, I know that is a small thing but I love that I can just plop it on the charging station and that stays plugged in all the time. I hate when I go to vacuum and realize that my husband didn't plug it back in (sorry, babe to throw you under the bus). Secondly, it's cordless. I cannot wrestle with cords anymore!! When I'm cleaning I want to be able to get the job done in one fail swoop without being tangled in a cord. I definitely love and need the cordless option on this wet-vac. This vacuum is also super easy take apart to empty and clean!!! The self cleaning feature seems to really help it not smell gross or like a wet dog. Some other features I have liked about this vacuum and the fact that you can get UNDER cabinets AND it cleans flat along the edge of my floor and wall. You know that space where most vacuums don't reach? This one reaches. And because it reaches it makes my job easier. I also feel like this is pretty easy to operate, you just need to make sure and read what the 3 buttons do by the handle (top one is maximum suction, the water one and then the on option). It is also pretty lightweight!! Most importantly for my hairy messy household, this wet vac actually works!! It cleans up spills and gets all the dog hair off my couch and rug. It's been a game changer that I can vacuum and mop up underneath my kitchen table- at the same time! Underneath my dining table and near my toddler always l
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
It's. Mop AND Vacuum!!!
on July 24, 2024
Posted by: BoulderDad
from Boulder, CO
Verified Purchase:No
[This review was collected as part of a promotion.] When I first opened the vacuum and put it together I was honestly a bit skeptical. I had a hard time figuring out exactly how to get it started and where the water needed to go. Once I realized that I was filling water in the empty tank and started using the machine, all doubts were gone. This machine is going to radically improve my quality of life: unfortunately, my cats have a tendency to drag feces around my basement. With the Crosswave OmniForce Edge, I never have to bend down to clean up poop again! And my kitchen, dinning room and living room floors all look shinny more often. It's so simple and easy to use and an effective cleaning tool. The edger is great for getting up close to walls and under counters, but its strong cleaning force is the highlight for me! I highlight recommend it! Thank you to the Stellar Reviews Testing Panel for providing this vacuum - err, mop, or me to test.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Nimble and useful
on July 26, 2024
Posted by: LauraS
from Portland, Maine
Verified Purchase:No
[This review was collected as part of a promotion.] The CrossWave OmniForce Edge is a solid, well-built wet and dry vac with many pros. I was given this wet and dry vacuum to test as part of the Stellar Product Testing Panel, and I'm so glad I was, because it's now part of my regular household cleaning routine. The great: It's lightweight and nimble (especially when compared with a more traditional vacuum going up and down stairs), cordless, and has a completely intuitive design. I read the quick start guide and the instruction manual when it arrived, because I like that kind of thing, but I could have easily just switched it on and figured it out -- it's that straightforward. I also love that it takes up limited floorspace when charging, which is very helpful for small spaces, especially if you're storing it in a pantry or similar. It did a fabulous job in the wet vac mode cleaning our hardwood floors -- they were gleaming, and it refreshed our rugs nicely. A few things to know: The vacuum has a limited run time, and there isn't a way to run it in a corded mode. For me, this makes it more suited to quick jobs than a full house clean. The parts need time to dry after using the wet vac mode, so you have to dry vacuum everything first and then wet vac after, which can mean moving furniture twice. Cleaning the vacuum after each use is a little involved with several parts to remove, rinse, and then let dry for 24 hours. A couple of the parts need to be replaced every few months (filters, mop brush heads). The edge cleaning was good, but not as good as a crevice tool on a traditional vacuum, and this doesn't come with any attachments -- an upholstery brush would be an awesome addition. All in all, while it won't replace my regular vacuum for the reasons above, I really liked this wet-dry vac as an everyday tool for quick jobs, to refresh rugs in between deeper shampoos, and to make my hardwood floors shine.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare