I can only address relative to Trusts and Estates. Forms were not complete and seemed to be unfinished. The Trust section seemed to a cluge from the regular business section. Being a regular customer of HRB for some nearly 20 years I used the Trust package out of loyalty - a fight from the getgo. Finally I turned turned to a competitive package after great difficulty attempting to complete 2018 work. I should have stayed with that alternative but felt I would give it another go. Wrong decision. I ended up going back to the prior year switch and found it a much for streamlined and in fact more user friendly as well. So it is done.
Always been a fan. I had some difficulty with it this year for the Business filing so I had to file by mail. It included documents that I did not need and there was no way to remove them for the filing. Did not need an additional K-1, Form 8865
There is a serious flaw in this years program. At some point 2019 refuses to open the program. There appears to be no fix other than reloading the program which means you have to hunt down the files you made and saved and move them to safety while going through this. On one computer, it was necessary to reformat the drive and reinstall windows and all programs before 2019 would actually work again.
Never has H&RB given me a problem in all the years I have used it. This year it was a nightmare. Pray there is no disruption of a update as that creates all kinds of problems of its own.