Very easy to use software. Easy to understand instruction and guidance. I have relied on HR Block software for accurate Fed returns and ease of filing for many years without issue.
It is frustrating when I selected not to use my drivers license for identification yet the return was rejected by the state. You have a bug in your code and it needs to be fixed. I have decided to print and mail the return since the program does not work.
Used for years. Something is wrong with this years program. Update killed my computer. After that could not get program to run. Had to wipe drive, reload windows and start all over. This is totally unacceptable.
GO FOR TURBO TAX. Used to be a Turbo tax user, and will be again. Turbo tax may have had problems but it never screwed my computer up.
You could be better at what you do best. For instance, why do you import data from the previous year but the most important 1099 misc that is the bulk of my business and has been for 15 years doesn't import ? I have to retype all of them in again.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
The software works great, I have been using it for over 10 years. This year, even though it imports my last years info, etc. it asks me to verify it is me by calling a phone number and being put on hold for 45 minutes to answer questions to verify identity, which could have been done in 2 minutes with a web page to verify it is me with the same exact questions.