Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows
Average customer rating
4
(8,261 Reviews)
Rating breakdown 8,261 reviews
5 Stars
4,697
4 Stars
1,403
3 Stars
807
2 Stars
552
1 Star
802
71%of customers recommend this product.
(
2,329 out of
3,264)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows
Posted by: Sunshine55
from Iowa
Verified Purchase:Yes
Easy to input information and review.
I am disappointed to still be waiting for my Iowa refund - message is they are still reviewing our return. It was submitted Mar. 21 and still no update as of 04/22/25. It was accepted, just like the federal return.
I am disappointed to still be waiting for my Iowa refund - message is they are still reviewing our return. It was submitted Mar. 21 and still no update as of 04/22/25. It was accepted, just like the federal return.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 22, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pjh47
from Nebraska
Verified Purchase:Yes
Really bad experience. I had my return info all entered, and when trying to perform the state calculations, the state module was not yet updated. This caused the entire program to crash, and then it would not correctly load the return until the state module update was available.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Hi, thank you for sharing your feedback with us. We're sorry to hear that you encountered errors on your tax return. Providing accurate and reliable service is our priority, and we stand behind our work. Our Tax Professionals are ready to review your return and address any errors promptly. Please contact us at 1-800-472-5625 so we can schedule a time for a thorough review and ensure your satisfaction.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
I use this tax return software every year. It is very easy to use. Love it!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: MP2024
from San Francisco, CA
Verified Purchase:Yes
While the personal tax software is relatively up to date, the business software is buggy and feels abandoned - the user interface feels like 2010. Often I have to start over on the business taxes because the file created a memory exception - my taxes are pretty simple. Sometimes this happens after an update, but not always. I may have to seek alternatives if I can't count on it working when its tax time. The Personal Tax 2024 has not really changed in a while so it might have been abandoned as well - on feature missing is visual zoom - sometimes the fonts are just too small to read especially on small high resolution displays.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Sunrise2000
from New Jersey
Verified Purchase:Yes
This is the first time to use, just a collection of forms, difficult to use. Failed to e-filing after multiple attempts, had to send by a mail instead
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Dale1987
from Oklahoma
Verified Purchase:Yes
I prepared income taxes for over 30 years. (Before Ortax). Your new program isn't user-friendly. A preparer should be able to flip through and view the pages as it will be filed.
Cons: Time consuming
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: marvs5
from Skillman, NJ
Verified Purchase:Yes
This year, I had significant problems with the program crashing or freezing and importing prior year data. The program would crash or freeze upon printing. When this is happening on 4/15, that's not good.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SUDHIRD
from Pennsylvania
Verified Purchase:Yes
I bought this software in January 2025. I was extremely disappointed with this product. In the past I used TurboTax. I will be going back to TurboTax. HR Block software not user friendly. All help is nothing but IRS instructions which is confusing to most people unless preparer has accounting knowledge.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock