Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,974 Reviews)
Rating breakdown 7,974 reviews
5 Stars
4,577
4 Stars
1,336
3 Stars
759
2 Stars
527
1 Star
775
71%of customers recommend this product.
(
2,179 out of
3,064)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: timo_p
Verified Purchase:Yes
While I was eventually able to fight my way through filing my return, the business filing component was unstable and crashed a lot throughout the process (and yes I dutifully applied available updates as they were made available). I also found it troubling that I had to run it as "administrator" for it to work at all, else it produced a database error code of some sort. This product definitely needed some additional time in the QA department.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Filing easy, but unsure if the amount owed is min
on April 4, 2025
Posted by: Anonymous
from FL
The process was easy, but I'm unsure about the qualified capital gains (schedule-D) part. The retirement income was less than the gains, so that income nuber was used....I don't think that is the right deduction for my case.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: BR75
from Indiana
Verified Purchase:Yes
I have used the software for several years. Overall, very happy, simple to use and effective.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I bought the software at the end of March. Except for the download issue I had (user-error), I'm glad I purchased it. Product is user-friendly, and I would recommend it to any DIYer doing their taxes.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Dan CPA
from Milwaukee Wi
Verified Purchase:Yes
I am a retired CPA. I have used this product the last 3 years and found it works pretty well. It can be difficult to edit information when a revised 1099 arrives. The return does not seem to completely recalculate upon completion of the edit.
Pros: Maximizes refund
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JRden
from Denver
Verified Purchase:Yes
I buy it mainly because of the business (s-corp) and personal combination price
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: ibefishin21
from Wasilla Alaska
Verified Purchase:Yes
Great home base product for preparing income taxes
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: starsfans
from Dallas
Verified Purchase:Yes
This year it was very difficult to use the software. Had to rebuild tax return 3 times and override wrong assumptions. Beyond frustrating.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock