Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,974 Reviews)
Rating breakdown 7,974 reviews
5 Stars
4,577
4 Stars
1,336
3 Stars
759
2 Stars
527
1 Star
775
71%of customers recommend this product.
(
2,179 out of
3,064)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: TLS2020 Inc
from Wa
Verified Purchase:Yes
The business software is not user friendly at all. And, my 2023 won’t even open any more.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cooper49
Verified Purchase:Yes
Have been using H & R Blocks for years. It's been good for me.
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
Purchased state program to use e-file option. H&R did not properly disclosed conditions under which e-file option was not available or significantly delayed especially nearing filing deadline.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BV25
from Florida
Verified Purchase:Yes
I have been using this product for years and it gets a little better each year. I have a relatively complex return and the interview process and support info helps get me through the complexities. There is still room for improvement is some areas.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Moe77
from Washington, DC
Verified Purchase:Yes
I always use the H&R Block software; it makes it so easy to do my taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: HRB Basil
from New Mexico
Verified Purchase:Yes
i have used HRB for over 15 years so it seems an obvious choice
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DoctorSteveJ
from NJ
Verified Purchase:Yes
Personal software works well although leaves a few manual steps, eg bond premium. Also sometimes need to split up 1099 DIV/INT based on tax free vs taxable adjustments, and there is no tool to do this for you.
The business software is much less polished. Trying to fill out a 1041 return and it basically has you fill it out manually. NJ-1041 is even worse.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Charged twice for my state return, difficult to fi
on March 31, 2025
Posted by: DianeJa
from Ohio
Verified Purchase:Yes
Mostly good experience but was charged twice for my state filing and could not reach HRB by phone to fix it. A few odd glitches in program like not understanding that my residency for school district had not changed. But most of the interview goes smoothly and had no problems filing this year.
Pros: Fast
Cons: Hard to prepare
Value
3
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock