Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,769 Reviews)
Rating breakdown 7,769 reviews
5 Stars
4,480
4 Stars
1,304
3 Stars
730
2 Stars
503
1 Star
752
71%of customers recommend this product.
(
2,088 out of
2,938)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
I have reported to you that every year I fill out the CT state tax return then recompute it on the state's website and end up getting serveral hundred more dollars back. I don't understand why you can make your state return more accurate. The problem is in the Social Security deduction. So much for your maximum guarantee.
Also I need to enter an amount from a K-1 into form 8995 and you do not give me the ability to do it unless I override the entry. When I do, I am not able to efile.
And, one other thing. The retreival of files in the personal tax area is so much easier than the business. This year I could not get the business to import and I ended up reinputting all the information for a trust. Not a valuable use of my time.
Also I need to enter an amount from a K-1 into form 8995 and you do not give me the ability to do it unless I override the entry. When I do, I am not able to efile.
And, one other thing. The retreival of files in the personal tax area is so much easier than the business. This year I could not get the business to import and I ended up reinputting all the information for a trust. Not a valuable use of my time.
I am waiting for a call from Block now. I tried to file my Federal last week and it got rejected telling me that the IRS rejected my return because my spouse's social had already been used this year to file. After two calls to the IRS and was assured that no one had filed under my husband's social, I was told the problem was with block. Since I haven't heard back yet, they still have two more days, it looks like I may have to mail my return
It is just frustrating to tell people about these issues and nothing changes. I almost switched to Turbo tax this year.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SentinelWolf
from Plainfield, IL
Verified Purchase:Yes
I have continued to buy H&R Block software for the last several years for it's ease of use and accuracy of results. The interviews are thorough, the suggestions and data checks are clear and precise, and, although I haven't needed it so far, the guarantee of support in case of an audit is very reassuring.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland, OR
Verified Purchase:Yes
Very difficult to use and software errors crash program. Will not be using in the future.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MS
Verified Purchase:Yes
Good program until I tried to print my returns. The program tried to make me download and use pdf program/printer. I had a terribly frustrating time trying to get my own printer accessed and used.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from GA
Verified Purchase:Yes
The completion of IRS Form 1040 from start to e-file was without issue. The completion of IRS Form 1120 had a problem during e-file to the IRS:
(1) ‘Form 8822BAttachedInd’ must be checked in the Return Header and
(2) A binary attachment with description containing “Form 8822-B” must be present in the return. This return does not satisfy both conditions (1) and (2). IRS regulations require any entity with an EIN to update the Responsible Party information within 60 days of any change by filing Form 8822-B.
(1) ‘Form 8822BAttachedInd’ must be checked in the Return Header and
(2) A binary attachment with description containing “Form 8822-B” must be present in the return. This return does not satisfy both conditions (1) and (2). IRS regulations require any entity with an EIN to update the Responsible Party information within 60 days of any change by filing Form 8822-B.
The submission was accepted with message. It is not clear on how to resolve this as the address of the business has never changed.
Cons: Hard to prepare
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
1
Personal taxes ok - business software is sh as
on March 25, 2025
Posted by: BoohBusinessVersion
Verified Purchase:Yes
Personal taxes ok - business software is shaitty as
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Brittany, Social Media Department, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jbw9
from Belleville il
Verified Purchase:Yes
Bugs this year. Glitches that you seemed to know about that weren’t identified on the web site.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jh65
Verified Purchase:Yes
Interview and software is generally good. The 32 bit business application works horribly on Windows 11 and crashes all the time.
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock