Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,781 Reviews)
Rating breakdown 7,781 reviews
5 Stars
4,486
4 Stars
1,306
3 Stars
730
2 Stars
505
1 Star
754
71%of customers recommend this product.
(
2,093 out of
2,946)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: 112233445566778899
Verified Purchase:Yes
I have been using HRB app for over 15 years and was a Block local preparer before I retired. For the first time I am disappointed in the Block app. Had to mail in my NC state return. Needed to go to a local Block office for help.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ron2323
from Jacksonville FL
Verified Purchase:Yes
I've been using Premium and Business for almost 20 years. I really like the Premium for personal taxes. It is well laid out and leads you through all of the forms for easy entry, by asking you simple questions. I like that it saves your return as a file that can be imported in following years. However, the Business package does not save your return to a file. It remains embedded in the tax software and can only be printed to paper or pdf. Sometimes it can find your previous year's return in the old software version and sometimes it can't. When it can't, you have to re-enter everything from scratch and all of the data from the previous year's print-out. Also, the error check flags things as missing or incorrect, that were entered during the question sessions. It also brings up forms that it says are missing, which relate to questions to which you answered "no." It is fairly cumbersome and non-intuitive and the help info is vague and you end up looking a lot of things up on line.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PJ12345
from Houston TX
Verified Purchase:Yes
Software is fine but because of your confusing marketing I ended up paying twice
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cotaxgirl
from Colorado
Verified Purchase:Yes
There is nothing in the interview about how to determine if you have qualified business income which gives you an extra deduction on your personal taxes. I had to find out about it on the radio
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ken H CBC
from New York near Rochester
Verified Purchase:Yes
I have been using H&R b business software since my CPA died during tax season many years ago. I truly believe I get the best possible refund available. Built in help answers nearly all questions. It does all the math calculations for you. I will be buying it again next year.
Pros: Maximizes refund, Fast
Response from HRBlockBy Corrina, Social Media Team, March 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Abu79
from Florida
Verified Purchase:Yes
I had my taxes prepared by HR,
Taxes done properly and fast
Taxes done properly and fast
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Left without help
from NRH texas
Verified Purchase:Yes
Bought the business prem and couldn’t get a human when I called in for help. Did a chat and for some reason they thought I was using free version. Gave the the activation code but they basically told me to call in again
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 23, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Juve48
from Brookville, PA
Verified Purchase:Yes
I appreciate how it walks me through each step in the the tax form preparation. However, there were some help answers that, I feel, did not go into as much depth as needed.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 23, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock