Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,791 Reviews)
Rating breakdown 7,791 reviews
5 Stars
4,490
4 Stars
1,307
3 Stars
731
2 Stars
506
1 Star
757
71%of customers recommend this product.
(
2,098 out of
2,952)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Customer Rating
2
disappointed with program
on March 20, 2025
Posted by: sewing gal
from illinois
I am a retired H & B Block tax preparer. Have always used their program. So disappointed with the program this year!!!! Much harder to use than previous ones. First of all, I got tricked into ordering the Premium & Business - that I didn't use!!! I do my daughters tax return and her husband has a at home business which I didn't need this edition to process. Second their return has just gotten rejected twice!!! They had a non-cash donation of $750, which triggered the 8283 - couldn't pass accuracy review. Reduced donation to $500 & deleted 8283, rejected! Went into the program, deleted the donation completely & 8283. reentered the $500 donation, had to eliminate 8283 again. resent return, rejected again but with different concerns - mailing it in!!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
This year was the first year you could skip over
on March 20, 2025
Posted by: Anonymous
from Milan, TN
Verified Purchase:Yes
The software was not good at all. It would not bring all of my past year to the present year.
It would make mistakes about this year, I had to call 5 times to get correction resolved.
I have been using this for 12 years and this was the 1st year that it was not good at all.
Previous years it would make the same mistake, you finally got that one resolved.
It would make mistakes about this year, I had to call 5 times to get correction resolved.
I have been using this for 12 years and this was the 1st year that it was not good at all.
Previous years it would make the same mistake, you finally got that one resolved.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MarySue
Verified Purchase:Yes
Easy to use, correct with State taxes and reasonable in price
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cd1993
from Texas
Verified Purchase:Yes
Can’t believe how bad the system is and the customer service was worse. A rep hung up on me after she was unable to help me. System wasn’t working and told me I should just “call the irs”. A complete waste of money, use TurboTax instead.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I use the software for serval years now and I'm happy with the product this far.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The name says Premium and Business, but only the Business returns were included. I had to purchase the personal return separately. The Business software is not really that good. It has the forms and some sort of interview, however, for most sheets, it required entries to be made directly into the sheets. I could have just as easily printed the PDFs from the IRS and filled them out.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas City MO
Verified Purchase:Yes
This is the second year for utilizing H&R Block software. Previously, I was an EA using
Taxslayer tax software. The entries and screens are different, but the transition was fine.
Taxslayer tax software. The entries and screens are different, but the transition was fine.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, PA
Verified Purchase:Yes
Happy to have been able to purchase when a discount was offered as I like your software for tax retrun preparation and submission
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock