Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,974 Reviews)
Rating breakdown 7,974 reviews
5 Stars
4,577
4 Stars
1,336
3 Stars
759
2 Stars
527
1 Star
775
71%of customers recommend this product.
(
2,179 out of
3,064)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: Pro1
from Farmington, MN
Verified Purchase:Yes
As an experienced tax pro with Block I found it easy to navigate I was able to make it do what I wanted until I got to the Minnesota return. It automatically gave me a credit that I wasn’t qualified for and there was no way to correct it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NancyHRTax57
Verified Purchase:Yes
Easy to use. Clear instructions. No problems completing the process.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Great Federal/State; Goodbye to Business Program
on March 16, 2025
Posted by: zB4951
from Westchester County NY
Verified Purchase:Yes
The Premium federal and state is excellent and I've been using it for years. The interview is excellent, the informational links are excellent, e-filing is excellent. However the Business software has many problems and after many years of trying with it I won't be purchasing it again. I just do simple trust returns and K-1's. The program will never import the prior year's return. The interview is rudimentary at best and inadequate in answering new issues without a lot of work going to external sources. and this year there were so many mistakes when I allowed the program to prepare DNI, accounting income and the K-1 that I ended up purchasing TaxAct On-Line for Estates and Trusts to prepare my trust return.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: VeryDisgusted
Verified Purchase:Yes
Program would not update eg save data on Windows 11 computer
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bradenton, FL
Verified Purchase:Yes
This is the fourth year of using this software package after having used a professional level tax preparation package for over 25 years. I like the clean interface, but miss having the option of having an interactive review mode when getting ready to electronically file the income tax return. What I mean by this, is being able to drill down and make corrections. I do use the review features prior to filing, but being able to get to the input data more directly is what I miss. Other than this, I believe this is a great product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pat435
from Lake Point , Utah
Verified Purchase:Yes
I have used this software for over12 years love it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mv99
from South Jersey
Verified Purchase:Yes
Been using the program for years and for someone picking it up and trying I would not recommend.
You have to know the product and the curves it gives you year after year. Not to mention I have returns that require the NJ state return and while I understand it’s required to submit through NJ, why can HR at least offer a template of what to expect.
You have to know the product and the curves it gives you year after year. Not to mention I have returns that require the NJ state return and while I understand it’s required to submit through NJ, why can HR at least offer a template of what to expect.
Cons: Time consuming
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Disgruntled A Lot
from Illinois
Verified Purchase:Yes
The business program blew up about 10 times and had to be reinstalled each time. In my final attempt I got it to work but it wouldn't print. I had to copy forms by hand. I think there was a printer update which i installed around the 7th or 8th iteration of the program. Note too that i didn't know what was going on so I downloaded the program (I think 5 times) trying to get it to work and was then informed that I had used up my downloads. (If I'm crazy enough to use this program next year, you owe me a freebie. I might just give it to my neighbor--I don't like him very much.) PS I am using Windows 10.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock